Plivo AI Agents

Business Profile

Core Value Proposition

Plivo AI Agents delivers no-code, multi-channel AI agents to automate customer engagement across voice, SMS, WhatsApp, and chat.

Target Customer

Product Owners and Developers looking to build and deploy AI-driven automations for customer support, sales, and marketing; teams needing branded, plug-and-play AI agents.

Key Differentiator

No-code agent creation with Vibe Builder (and a drag-and-drop Studio) that automatically builds flows from plain descriptions, multi-channel support across voice, SMS, WhatsApp, and chat, and seamless integration with existing tools and data sources for real-time, brand-consistent responses.

Implementation Timeline

No setup fees and no coding required; agents up and running in under 30 minutes with guided setup and go-live in minutes.

Pain Points

1Need for scalable, human-like automated conversations across multiple channels (voice, SMS, WhatsApp, chat).
2Requirement to maintain brand voice and align responses with policies and knowledge bases.
3Complexity of building, integrating, and deploying AI agents without coding and in a timely manner.

Key Features

1No-code Agent Studio / Vibe Builder to create agents quickly without code
2Multi-channel support: Voice, SMS, WhatsApp, Chat (with Slack and RCS coming soon)
3Built-in integrations with popular tools (Shopify, Calendly, Zendesk, Zendesk, HubSpot, Zoho, Salesforce, etc.) and CRM/ERP/Helpdesk data sources
4AI agents that adapt to brand voice, pull real-time data from knowledge bases and connected systems, and support human handoff
5Security and compliance features (GDPR, CCPA, HIPAA, SOC 2, PCI DSS) and enterprise-grade reliability (99.99% uptime)

Target Customer Industries

Decision Makers

1Product Owner
2Developer

Client Results

1Boosted CSAT and reduced resolution times (as highlighted in product messaging)
2Lead capture, qualification, and improved conversion through AI-driven workflows
324/7 customer engagement across voice, SMS, WhatsApp, and chat
4Unified agent experiences across channels with brand-consistent responses

Competitive Advantages

1No-code/low-code approach enabling rapid deployment
2Brand-aligned, data-driven AI that pulls from latest knowledge bases and live data sources
3Extensive multi-channel coverage from a single platform
4Strong integration capabilities with CRM/helpdesk/e-commerce tools
5Human handoff, monitoring, and sentiment awareness for quality control

Key Benefits

1Rapid deployment without coding

2Consistent brand voice across channels

3Direct integration with CRM, helpdesk, e-commerce, and other tools

4Real-time data access and intelligent routing to human agents when needed

5Security/compliance and enterprise-grade reliability

Additional Product Information

Product Description

A no-code platform to build, train, and deploy AI agents for customer support, sales, and marketing across voice, SMS, WhatsApp, and chat, with live data integrations and brand customization.

Target Market

Businesses seeking automated, branded, multi-channel customer engagement solutions with quick time-to-value and strong data integration.

Unique Value Proposition

No-code AI agents that are brand-aligned, data-connected, and operable across all major channels, with built-in governance, monitoring, and human-in-the-loop capabilities.

Technical Requirements

Platform requires using Plivo’s AI Agents platform with API-based or MCP integrations; supports connections to CRMs, helpdesks, e-commerce systems, and data sources; built-in telephony and phone numbers included.

Pricing Model

Pricing details are not provided in the content; pricing page exists on the site.

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