Plivo AI Agents
Business Profile
Core Value Proposition
Plivo AI Agents delivers no-code, multi-channel AI agents to automate customer engagement across voice, SMS, WhatsApp, and chat.
Target Customer
Product Owners and Developers looking to build and deploy AI-driven automations for customer support, sales, and marketing; teams needing branded, plug-and-play AI agents.
Key Differentiator
No-code agent creation with Vibe Builder (and a drag-and-drop Studio) that automatically builds flows from plain descriptions, multi-channel support across voice, SMS, WhatsApp, and chat, and seamless integration with existing tools and data sources for real-time, brand-consistent responses.
Implementation Timeline
No setup fees and no coding required; agents up and running in under 30 minutes with guided setup and go-live in minutes.
Pain Points
- 1Need for scalable, human-like automated conversations across multiple channels (voice, SMS, WhatsApp, chat).
- 2Requirement to maintain brand voice and align responses with policies and knowledge bases.
- 3Complexity of building, integrating, and deploying AI agents without coding and in a timely manner.
Key Features
- 1No-code Agent Studio / Vibe Builder to create agents quickly without code
- 2Multi-channel support: Voice, SMS, WhatsApp, Chat (with Slack and RCS coming soon)
- 3Built-in integrations with popular tools (Shopify, Calendly, Zendesk, Zendesk, HubSpot, Zoho, Salesforce, etc.) and CRM/ERP/Helpdesk data sources
- 4AI agents that adapt to brand voice, pull real-time data from knowledge bases and connected systems, and support human handoff
- 5Security and compliance features (GDPR, CCPA, HIPAA, SOC 2, PCI DSS) and enterprise-grade reliability (99.99% uptime)
Target Customer Industries
Decision Makers
- 1Product Owner
- 2Developer
Client Results
- 1Boosted CSAT and reduced resolution times (as highlighted in product messaging)
- 2Lead capture, qualification, and improved conversion through AI-driven workflows
- 324/7 customer engagement across voice, SMS, WhatsApp, and chat
- 4Unified agent experiences across channels with brand-consistent responses
Competitive Advantages
- 1No-code/low-code approach enabling rapid deployment
- 2Brand-aligned, data-driven AI that pulls from latest knowledge bases and live data sources
- 3Extensive multi-channel coverage from a single platform
- 4Strong integration capabilities with CRM/helpdesk/e-commerce tools
- 5Human handoff, monitoring, and sentiment awareness for quality control
Key Benefits
Additional Product Information
Product Description
A no-code platform to build, train, and deploy AI agents for customer support, sales, and marketing across voice, SMS, WhatsApp, and chat, with live data integrations and brand customization.
Target Market
Businesses seeking automated, branded, multi-channel customer engagement solutions with quick time-to-value and strong data integration.
Unique Value Proposition
No-code AI agents that are brand-aligned, data-connected, and operable across all major channels, with built-in governance, monitoring, and human-in-the-loop capabilities.
Technical Requirements
Platform requires using Plivo’s AI Agents platform with API-based or MCP integrations; supports connections to CRMs, helpdesks, e-commerce systems, and data sources; built-in telephony and phone numbers included.
Pricing Model
Pricing details are not provided in the content; pricing page exists on the site.
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