Princeton University WordPress Service

Business Profile

Core Value Proposition

Princeton University WordPress Service provides managed WordPress hosting with basic setup and ongoing support for university websites, including sites of officially recognized student groups, departments, and faculty projects.

Target Customer

{"Faculty","Staff","Undergraduates","Graduate students","Officially recognized student organizations and publications (including those sponsored by ODUS, the Office of Undergraduate Students, the Office of Religious Life, Campus Rec, and the Pace Center)"}

Key Differentiator

SOC 2 compliant hosting platform with vetted themes and plugins, governance aligned to University policies, accessibility tooling, and official support channels (Service Portal, OIT). Not designed for personal blogs.

Implementation Timeline

Not specified in the provided content (provisioning is initiated via a Website Request form; value realization timeline not stated).

Pain Points

1Need officially sanctioned, governance-backed WordPress hosting for teaching, research, and outreach websites.
2Must comply with University policies (security, accessibility, copyright, etc.) and avoid personal blogs.
3Require centralized support and lifecycle management to keep sites up to date and, if inactive, properly removed or renewed.

Key Features

1Managed WordPress hosting with basic setup and support.
2Themes vetted to include University-required elements; CSS-based theme customization.
3Plugins vetted for reliability, security, and supportability; no direct plugin/theme development support for custom solutions.
4Security and maintenance: SOC 2 compliant hosting; regular updates and patches.
5Accessibility tooling: Editoria11y installed by default on new sites.
6Lifecycle and governance: Site Usage Confirmation, annual review, and removal rules for inactive sites.
7Support and documentation: Service Portal, OIT, WordPress Documentation, Digital Accessibility resources.

Target Customer Industries

Client Results

1Secure, compliant hosting for university group and department sites with official governance.
2Proactive site lifecycle management to prevent abandoned or outdated sites.
3Integrated accessibility tooling and university-aligned design/branding requirements.
4Centralized support through Princeton Service Portal and OIT.

Competitive Advantages

1University-governed hosting aligned with IT policy and accessibility requirements.
2SOC 2 compliant infrastructure with ongoing security updates.
3Vetted themes and plugins reduce risk and maintenance burden.
4Automatic lifecycle/processes to manage inactivity and site validity.
5Direct, official support channels and documentation via campus services.

Key Benefits

1Official, governance-backed WordPress hosting

2Security, compliance, and uptime monitoring

3Accessibility features built into new sites

4Content and lifecycle management to keep sites current

5Centralized university support and resources

Additional Product Information

Product Description

Managed WordPress hosting and support platform for University groups, departments, officially recognized student organizations, and faculty projects.

Target Market

University groups and departments, officially recognized student organizations and publications, and faculty projects.

Unique Value Proposition

A university-specific WordPress hosting service with governance, security, accessibility tooling, and official support designed to ensure compliant, consistent, and reliable university websites.

Technical Requirements

WordPress core is managed and version-controlled; no direct SFTP access or database access; a single shared MySQL database is used across hundreds of sites; themes and plugins are vetted; custom plugins/themes are not supported; CSS-based theme customization is available; personal blogs are not supported on this platform; externally hosted personal blogs or alternative hosting suggested for personal sites; for personal sites, OIT offers a PHP/MySQL environment with Installatron via cPanel.

Pricing Model

Not disclosed

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