Pumble
Business Profile
Core Value Proposition
Pumble provides an all-in-one team communication app that enables messaging, file sharing, and video conferencing with unlimited message history.
Target Customer
Teams and organizations seeking centralized, searchable internal communication and collaboration (remote teams, startups, marketing, education, IT/support, HR) plus the ability to invite external partners as guests.
Key Differentiator
Unlimited users and unlimited message history on the Free Forever plan, combined with channels, threads, file sharing, and integrated video conferencing in one platform.
Implementation Timeline
Not specified in the content provided
Pain Points
- 1Emails are a mess and teams receive a high volume of messages (e.g., average ~200 messages daily) making it hard to track conversation and priorities.
- 2Finding specific information or past messages is time-consuming when communication is scattered across emails and multiple apps.
- 3Response times are slow and collaboration is hindered when teams rely on emails or multiple tools instead of a centralized platform.
Key Features
- 1Channels (public/private) for topic-based discussions
- 2Direct messages and group messages
- 3Threads to spin off discussions
- 4Files sharing (documents, images, links) with unlimited history
- 5Video conferencing and screen sharing
- 6Voice calls and meeting links
- 7Notifications and mentions
- 8Guest access for external people with limited permissions
- 9Scheduling, permissions, and admin controls
- 10Integrations including Google Calendar and other apps
- 11Voice messages and video messages
- 12Search across messages and files
Target Customer Industries
Decision Makers
- 1Customer service
- 2Human Resources
- 3Co-Founder
- 4Nutritional coach
- 5Associate
Client Results
- 147% fewer emails
- 263% time saved
- 323% faster collaboration
- 430% increased productivity
Competitive Advantages
- 1Unlimited users on the Free Forever plan
- 2Unlimited chat history
- 3Integrated video calls and screen sharing in a single app
- 4External guests with limited access
- 5Google Calendar integration and various scheduling/automation features
- 6Security options including SSO (SAML2, OAuth2) and SOC 2 certification
Key Benefits
Case Studies & Success Stories
Cherie M. – Telecommunications (Customer Service)
Pumble helps maintain easy communication with coworkers and supervisors; notes about avatars and accessibility of team communication.
Kimberly L. – Hospital & Health Care (Human Resources)
App provides max features for a low annual cost; user recommendation.
Julie Anne B. – Government Administration
No limit on messages; positive impact on messaging and history benefits.
Ernesto S. – Information Technology and Services (Co-Founder)
Chose Pumble for client communications and improved clarity in discussions.
Jess B. – Health, Wellness and Fitness (Nutritional coach)
Changed how they manage multiple clients; supports 1-on-1 conversations.
Krishna S. – Information Technology and Services (Associate)
Accessible team communication across devices and locations.
Additional Product Information
Product Description
The all-in-one team communication app for messaging, file sharing, and video conferencing.
Target Market
Organizations and teams needing centralized, searchable communication and collaboration; supports remote work and external collaboration via guests.
Unique Value Proposition
Unlimited users and unlimited message history on a free plan, combined with a single platform that covers chat, files, and video meetings.
Technical Requirements
Desktop apps available for Windows, Mac, and Linux; Mobile apps for iOS and Android; Web app; Google Calendar integration; Voice and video messages; Screen sharing; Meeting links; Single sign-on (SSO) options (SAML2, OAuth2); SOC 2 security certificate; Data retention controls.
Pricing Model
Free Forever plan with unlimited users, unlimited channels, and unlimited message history; Additional paid plans available (Pro, Business, Enterprise); Pricing details available on the site.
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