RAINN National Sexual Assault Hotline

Business Profile

Core Value Proposition

RAINN National Sexual Assault Hotline provides free, confidential 24/7 support for survivors of sexual violence via phone, chat, or text.

Target Customer

Primary: survivors of sexual violence seeking immediate support and information. Secondary: organizations and workplaces seeking education, training, and policy guidance to respond to or prevent sexual violence.

Key Differentiator

Largest national anti-sexual violence nonprofit offering 24/7 crisis support across multiple channels (phone, chat, text) plus education, advocacy, and customized training.

Implementation Timeline

Immediate access upon contact; ongoing support as needed.

Pain Points

1Lack of immediate, confidential crisis support during sexual violence events.
2Need for trauma-informed healthcare guidance and resources after an assault.
3Uncertainty about reporting to law enforcement and navigating the criminal justice system.

Key Features

124/7 confidential support via phone, chat, or text with trained staff.
2Information and referrals for medical care, including guidance on SAFE exams and health concerns.
3Guidance on reporting to law enforcement and navigating the criminal justice system.
4Educational resources, policy advocacy, and consulting/training for organizations to respond to and prevent sexual violence.
5Specialized resources and programs (e.g., Safe Helpline within DoD context and broader prevention/education content).

Target Customer Industries

Client Results

1Survivors receive immediate support and information to begin healing.
2Access to medical guidance and help finding compassionate healthcare after sexual violence.
3Guidance on reporting crimes and understanding the criminal justice process.

Competitive Advantages

1Nation’s largest anti-sexual violence nonprofit with nationwide reach.
2Free, confidential 24/7 support through multiple channels (phone, chat, text).
3Holistic offering that includes education, policy advocacy, and organizational training in addition to crisis support.

Key Benefits

1Around-the-clock confidential support

2Multichannel access (phone, chat, text) in English and Spanish

3Guidance on medical care and access to health resources

4Assistance with reporting to law enforcement and understanding legal processes

5Educational resources, advocacy, and organizational training

Additional Product Information

Product Description

A national 24/7 confidential support service for survivors of sexual violence, available by phone, chat, or text, run by trained staff.

Target Market

Survivors of sexual violence, their friends and families, and organizations seeking education, prevention, and response resources.

Unique Value Proposition

The largest national anti-sexual violence nonprofit delivering around-the-clock crisis support, at no cost to survivors, across multiple channels, plus education, advocacy, and training to reduce harm and enable justice.

Technical Requirements

Phone line: 800-656-HOPE; Chat: hotline.RAINN.org; Text: HOPE to 64673; DoD Safe Helpline as a related resource.

Pricing Model

Free to survivors; funded by donations and philanthropy; donations accepted to support the hotline and related services.

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