RealVNC Connect
Business Profile
Core Value Proposition
RealVNC Connect provides secure, reliable remote access to desktop and mobile devices for organizations, with on-demand assistance and remote support across multiple operating systems.
Target Customer
IT teams, help desks, MSPs (Managed Service Providers), enterprise admins, and organizations needing remote access and support across distributed devices
Key Differentiator
Unified application pairing viewer and server in RealVNC Connect v8; end-to-end encryption with granular permission controls and advanced authentication; Code Connect secure guest access with self-expiring 2-minute session codes; cloud or on-premise deployment; OEM SDK option for embedding remote access in products; device presence and advanced device management features (multi-level lists, favorites, bulk actions, advanced filtering)
Implementation Timeline
14-day free trial available; RealVNC Connect v8 introduces a reimagined UI and new features designed for rapid value delivery; customers can start using the product and see benefits quickly after deployment
Pain Points
- 1Need secure, reliable remote access to devices across locations and networks
- 2Provide rapid remote IT support without requiring end-user pre-installations
- 3Maintain security/compliance with granular access controls and authentication
Key Features
- 1On-Demand Assist for remote support
- 2Code Connect: secure, invite-only guest access with self-expiring session codes (2 minutes)
- 3Unified RealVNC Connect v8 app combining Viewer and Server
- 4Cross-platform support across Windows, macOS, Linux, iOS, Android
- 5HelpDesk functionality with in-session tools (no install required for end users)
- 6Device management features: Presence, Multi-Level Device Lists, Favorites, Bulk actions, Advanced Filtering
- 7Session recording, File Transfer, Chat, Annotations, Multi-Monitor support
- 8End-to-end encryption and advanced authentication
- 9Cloud connectivity or on-premise deployment options
- 10OEM SDK for embedding RealVNC in third-party products
- 11Session-based, secure access codes and presence indicators
Target Customer Industries
Decision Makers
- 1Satellite Control Network Analyst
- 2IT Manager
- 3Medical Engineer
- 4CEO
- 5IT Technical Support Analyst
Client Results
- 1Increased efficiency and improved customer support (BIOTRONIK case study)
- 2Remote monitoring and faster problem resolution (MiPi Support; Telesat context)
- 3Ability to access and fix devices remotely across multiple OS environments
- 4Operational capabilities across multiple markets without constant travel (100.3 FM case)
Competitive Advantages
- 1Strong security posture: end-to-end encryption, granular access control, and multiple authentication options
- 2Single, unified application for both viewing and server functionality across desktop and mobile
- 3Flexible deployment: cloud-based or on-premise to fit operational needs
- 4Time-limited guest access via Code Connect reduces risk of unauthorized access
- 5MSP-friendly features: On-Demand Assist, HelpDesk, and session handover capabilities
- 6Long-standing, widely adopted solution with extensive customer references and reviews
Key Benefits
Case Studies & Success Stories
BIOTRONIK increases efficiency and customer support with RealVNC Connect
Direct connection to programming devices enables efficient support and improved patient safety.
REJI
RealVNC Connect's OS compatibility supports remote monitoring of digital signs and kiosks, enabling growth opportunities.
Qtrac
Improved user interface and ease of use led to switching to RealVNC for remote access.
100.3 FM
Ability to operate across two markets without frequent travel described as a game changer.
MiPi Support
RealVNC makes it easy to use mobile devices to remotely view and fix problems.
Additional Product Information
Product Description
Remote access software for desktop and mobile devices with On-Demand Assist, remote support, and secure, scalable connectivity; supports cloud and on-premise deployments; includes a unified app and Code Connect guest access.
Target Market
Organizations needing secure remote access and remote support across distributed devices; IT teams, MSPs, and enterprises across multiple industries
Unique Value Proposition
A secure, unified remote access solution with cross-platform support, time-limited guest access, and flexible deployment, plus OEM options to embed the technology into other products
Technical Requirements
Cross-platform support (Windows, macOS, Linux, iOS, Android); in-session tools and HelpDesk require internet connectivity; Code Connect requires RealVNC Connect accounts for guest access; cloud or on-premise deployment options
Pricing Model
Subscription-based with a 14-day free trial; pricing available via pricing pages (Buy Now / View Pricing)
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