Re:amaze
Business Profile
Core Value Proposition
Re:amaze provides an integrated customer service, live chat, and helpdesk platform for online businesses, consolidating email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications into a single interface.
Target Customer
Online businesses with multi-channel support needs (across websites, apps, social, and messaging).
Key Differentiator
ONE SEAMLESS CUSTOMER HELPDESK that unifies conversations from email, live chat, video, social, SMS, VoIP, and push notifications; AI-powered features for faster responses and summaries; real-time customer data; multi-brand support; and extensive integrations including SDKs.
Implementation Timeline
{"14-day free trial with no credit card required","You can be up and running in under 5 minutes","Plans are month-to-month with no long-term contract"}
Pain Points
- 1Fragmented customer support across multiple channels
- 2Slow response times and inconsistent messaging
- 3Difficulty scaling support across multiple brands or storefronts
Key Features
- 1Inbox / shared inbox for all support channels
- 2Live chat with automated messaging, chatbots, and video calls
- 3Chatbots and automation (Cues, Workflows, macros, AI suggestions)
- 4FAQ / Knowledge base (embeddable, customizable, self-hosted options)
- 5Status Page and incident communications
- 6Real-time site visitor activity monitoring and proactive messaging
- 7Peek co-browse and office hours for support scheduling
- 8Multi-brand / multi-store support
- 9Integrations and SDKs (Web, Mobile, Custom Modules, API)
Target Customer Industries
Decision Makers
- 1Co-Founder and CMO
Client Results
- 1Consolidation of customer conversations across channels into a single platform
- 2Improved efficiency and faster responses through AI-assisted drafting and templates
- 3Ability to view order details and customer context within chat
- 4On-the-go access via mobile apps and push notifications
- 5Multi-brand support enabling centralized management of multiple storefronts
Competitive Advantages
- 1Eliminates context-switching by unifying multiple channels into one inbox
- 2AI-powered suggestions, summarization, and article creation to speed responses
- 3Real-time customer data and sentiment insights for better personalization
- 4Extensive integrations and SDKs for custom workflows and data connectivity
- 5Flexible pricing with no contracts and a free trial
Key Benefits
Case Studies & Success Stories
BuiltBar
Co-Founder and CMO Jeff Newman states Re:amaze reinvented their customer service model and improved operations.
Printful
Printful reports growth from 1 operator to almost 30 since adopting Re:amaze, citing simplicity and ongoing development.
Moviepilot
Moviepilot indicates Re:amaze helped optimize communication for a large fan base by centralizing channels into one interface.
Ellusionist
Ellusionist notes Re:amaze changed how they interact with customers and integrates quickly with existing systems.
Pipsnacks
Pipsnacks states improved customer service efficiency and the ability to view order numbers and history within chat.
Animatron
Animatron (Olga) says Re:amaze helps manage multi-channel conversations and maintain timely replies.
Additional Product Information
Product Description
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.
Target Market
Online businesses across SaaS/Web Apps, E-commerce, Education, and Travel & Hospitality sectors requiring multi-channel support.
Unique Value Proposition
Consolidates email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications into a single, seamless helpdesk with AI-powered assistance and real-time customer data.
Technical Requirements
Web-based platform with Embeddable SDK (Web), Mobile SDK, Custom Module Guide, and RESTful JSON API; Embeddable Knowledge Base; works in modern browsers; iOS and Android mobile apps.
Pricing Model
Free 14-day trial. Plans: Basic $29 per Team Member per Month; Pro $49; Plus $69; Starter $59 (flat rate, unlimited team members, limited to 500 responded conversations per month); Enterprise option available. No contracts; Cancel anytime.
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