Reputation Platform
Business Profile
Core Value Proposition
Reputation Platform provides an AI-native reputation management platform that helps businesses monitor, analyze, and act on customer feedback across listings, reviews, surveys, and social channels to improve trust, visibility, and revenue.
Target Customer
Marketing, CX, and operations teams responsible for brand reputation across multiple locations (collaborating across Marketing, CX, and Ops).
Key Differentiator
AI-native platform with real-time signals, a single source of truth, and location-based insights that integrates internal data with hundreds of external sources for unified action.
Implementation Timeline
Not specified
Pain Points
- 1Managing and responding to reviews across hundreds of directories and platforms to maintain accuracy and responsiveness.
- 2Improving local search visibility and consistency of business listings across locations.
- 3Gaining actionable, cross-location insights from customer feedback to drive strategic decisions.
Key Features
- 1Competitive Insights
- 2Business Listings
- 3Reviews & Review Booster
- 4Surveys
- 5Social Suite
- 6Location Pages
- 7Insights
- 8Inbox
- 9Actions
- 10Managed Services for Listings, Reviews & Social
- 11Integrations
Target Customer Industries
Client Results
- 1510% increase in review volume (Google 3-Pack engagement)
- 288% of reviews were positive
- 3Over 1,000,000 five-star reviews
- 4148% increase in ROI
- 536 more leads, 10 more leases, and $108,000 in added value per location
- 6Rep Score increased by 168 points above industry average
- 74.5 star rating
- 85,000+ new reviews driven by Journey Insights
Competitive Advantages
- 1AI-native platform designed for real-time signals (not bolt-on AI)
- 2Single source of truth across teams and locations
- 3Location-based benchmarking and actionable insights
- 4Competitive benchmarking and integrated data across the organization
- 5Unified workflow across marketing, CX, and operations
Key Benefits
Case Studies & Success Stories
Google 3-Pack Rewards Engagement
510% increase in review volume; 88% positive review share.
Reputation Performance Drives Leads
36 more leads, 10 more leases, and $108,000 in added value per location.
Over 1,000,000 5-Star Reviews
148% increase in ROI.
A Better KPI Correlated to Sales
Increased Rep Score by 168 points above industry average; 4.5 star rating.
Napleton Auto Drove 5,000+ New Reviews
Drove 5,000+ new reviews with Reputation’s Journey Insights.
Additional Product Information
Product Description
AI-native reputation management platform offering competitive insights, business listings, reviews management, surveys, social listening, location pages, insights, inbox, actions, and managed services, with integrations to extend data across the tech stack.
Target Market
Businesses with multiple locations across industries such as automotive, hospitality, retail, healthcare, and finance seeking to improve local reputation and customer insights.
Unique Value Proposition
AI-driven, real-time reputation management on a single platform with location-level insights, competitive benchmarking, and a unified data source.
Technical Requirements
Not specified
Pricing Model
Not specified
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