Ringotel Softphone & UC Integration
Business Profile
Core Value Proposition
Ringotel Softphone & UC Integration provides an all-in-one softphone with centralized provisioning, messaging, and integrations that works with cloud or premise-based VoIP systems.
Target Customer
VoIP service providers, resellers, MSPs, IT administrators, PBX administrators, and businesses deploying VoIP; account administrators who manage provisioning; channel partners
Key Differentiator
Out-of-the-box multi-tenant support; white-labeled apps and branding options; on-premise deployment option; centralized provisioning via admin portal and API; integrated SMS/MMS and CRM capabilities; global AWS-based infrastructure with an option for on-premise deployment
Implementation Timeline
Setup and onboarding can begin quickly; FAQ notes that it takes about 10 minutes before calls can be made after provisioning; overall deployment can be accelerated via central admin portal and API
Pain Points
- 1Cumbersome softphone provisioning and user onboarding across multiple devices and sites
- 2Need for secure remote connectivity to PBX/VoIP without VPNs or SBCs
- 3Difficulty integrating softphones with existing PBXs, back-end systems, and business workflows while maintaining branding and control
Key Features
- 1Centralized provisioning portal and API for automating user creation and device management
- 2Automatic onboarding emails with QR codes for new users
- 3Multi-tenant support with unlimited domains
- 4SMS/MMS integrations and group messaging with multiple providers
- 5Video calling, screen sharing, and high-quality conferencing (via Jitsi integration)
- 6CRM integrations, caller IDs, and access to customer profiles in CRM
- 7White-label branding with customizable apps and welcome emails
- 8On-premise deployment option and secure VoIP tunneling (TLS/SRTP) without VPN
- 9Cross-platform support (Windows, Mac, Linux; iOS, Android)
Target Customer Industries
Decision Makers
- 1IT Manager
- 2President
- 3CEO
- 4Account Administrator
Client Results
- 1Testimonial quotes position Ringotel as an innovative and market-leading softphone solution
- 2Customers can centralize provisioning and onboarding, reducing manual setup
- 3Solutions are described as secure, scalable, and suitable for multi-tenant environments
Competitive Advantages
- 1White-label, brandable softphone apps published under partner accounts
- 2Out-of-the-box multi-tenant support with no extra cost
- 3Option for on-premise deployment for controlled environments
- 4Centralized provisioning via admin portal and API, with automated onboarding
- 5Integrated SMS/MMS, CRM support, and video conferencing
- 6Global AWS-based infrastructure with potential latency reduction via AWS Global Accelerator
Key Benefits
Case Studies & Success Stories
BuzzNetworks Ltd. – IT Manager Daniel Black testimonial
Lauded Ringotel as the best software in the softphone market with fit for their customers.
Advanced VoIP Solutions – President Lewis Bergman testimonial
Administration is easy; Ringotel integrates with a PBX with existing extensions; praised for simplifying provisioning.
InfoTech – President & CEO Tyler Riggs testimonial
Ringotel described as the most innovative softphone solution of the decade and a game-changer for VoIP service providers.
Additional Product Information
Product Description
An all-in-one softphone with centralized provisioning, messaging, and integrations that works with cloud or on-premise VoIP systems.
Target Market
VoIP service providers, resellers, MSPs, IT professionals, and organizations deploying VoIP with channel-driven relationships
Unique Value Proposition
A highly configurable, brandable softphone platform with centralized provisioning, multi-tenant support, API-driven automation, SMS/MMS capabilities, and optional on-premise deployment, designed to empower resellers and IT teams to deploy and manage unified communications at scale
Technical Requirements
Supports standard SIP; interoperates with PBXs/VoIP platforms such as FreePBX, FusionPBX, FreeSwitch, VitalPBX, Askozia, Vodia, PortaOne, Twilio, 3cx, mPBX, 2600Hz KAZOO, and more; native apps for Windows, Mac, Linux, iOS, and Android; TLS/SRTP encryption; on-premise deployment available; AWS-based servers with Global Accelerator
Pricing Model
Pricing information appears with a free trial and no commitment; discounts available for VoIP service providers, resellers, and IT professionals; partner-focused pricing and tiered options; white-labeling and app customization available
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