Roblox Support

Business Profile

Core Value Proposition

Roblox Support provides a centralized help center and request submission platform that helps Roblox users resolve account issues, manage payments and subscriptions, and access safety and gameplay guidance.

Target Customer

Roblox players, parents, and developers seeking assistance with accounts, payments, safety, and creating or playing experiences.

Key Differentiator

Structured, topic-based articles accompanied by a unified Submit a request workflow that covers account, payments, safety, playing, and creating topics, with multi-language accessibility.

Implementation Timeline

Not specified; self-service content is available immediately; response times for submitted requests are not stated.

Pain Points

1Difficulty accessing or securing accounts (password issues, hacking, 2-step verification, login problems).
2Questions about payments, gifts, subscriptions, or unauthorized charges and refunds.
3Safety, civility, and moderation concerns, plus guidance on features related to gameplay and creation (e.g., voice chat).

Key Features

1Category-based self-service articles for common Roblox topics (account, payments, safety, playing, creating, etc.)
2Submit a request workflow to get personalized assistance from Roblox Support
3Guides on redeeming gift cards and spending Robux
4Information about safety and moderation policies and best practices

Target Customer Industries

Client Results

1Resolved account issues and improved account security guidance
2Clear instructions for gift card redemption and spending
3Access to safety resources and moderation guidance for better in-community behavior

Competitive Advantages

1Comprehensive, topic-based help content covering accounts, payments, safety, and gameplay
2Integrated path to submit support requests via Roblox Support
3Multi-language availability indicated by language options in the interface

Key Benefits

1Account recovery and security guidance

2Payments, gift cards, and subscription support

3Safety resources and moderation guidance

4Play and create guidance

Additional Product Information

Product Description

Roblox Support is the Roblox Help Center offering articles and a request submission system to assist users with account management, payments, safety, and gameplay-related questions.

Target Market

Roblox users, including players, parents, and developers who need help with accounts, payments, safety, and creating or playing activities.

Unique Value Proposition

A one-stop help center that combines categorized self-help content with a unified request flow tailored to Roblox users for both self-serve and personalized support.

Technical Requirements

Not specified

Pricing Model

Not specified

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