Roblox Support
Business Profile
Core Value Proposition
Roblox Support provides a centralized help center and request submission platform that helps Roblox users resolve account issues, manage payments and subscriptions, and access safety and gameplay guidance.
Target Customer
Roblox players, parents, and developers seeking assistance with accounts, payments, safety, and creating or playing experiences.
Key Differentiator
Structured, topic-based articles accompanied by a unified Submit a request workflow that covers account, payments, safety, playing, and creating topics, with multi-language accessibility.
Implementation Timeline
Not specified; self-service content is available immediately; response times for submitted requests are not stated.
Pain Points
- 1Difficulty accessing or securing accounts (password issues, hacking, 2-step verification, login problems).
- 2Questions about payments, gifts, subscriptions, or unauthorized charges and refunds.
- 3Safety, civility, and moderation concerns, plus guidance on features related to gameplay and creation (e.g., voice chat).
Key Features
- 1Category-based self-service articles for common Roblox topics (account, payments, safety, playing, creating, etc.)
- 2Submit a request workflow to get personalized assistance from Roblox Support
- 3Guides on redeeming gift cards and spending Robux
- 4Information about safety and moderation policies and best practices
Target Customer Industries
Client Results
- 1Resolved account issues and improved account security guidance
- 2Clear instructions for gift card redemption and spending
- 3Access to safety resources and moderation guidance for better in-community behavior
Competitive Advantages
- 1Comprehensive, topic-based help content covering accounts, payments, safety, and gameplay
- 2Integrated path to submit support requests via Roblox Support
- 3Multi-language availability indicated by language options in the interface
Key Benefits
Additional Product Information
Product Description
Roblox Support is the Roblox Help Center offering articles and a request submission system to assist users with account management, payments, safety, and gameplay-related questions.
Target Market
Roblox users, including players, parents, and developers who need help with accounts, payments, safety, and creating or playing activities.
Unique Value Proposition
A one-stop help center that combines categorized self-help content with a unified request flow tailored to Roblox users for both self-serve and personalized support.
Technical Requirements
Not specified
Pricing Model
Not specified
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