Agentforce
Business Profile
Core Value Proposition
Agentforce provides AI-powered agentic CRM that unifies humans, AI agents, apps, and data on a single trusted platform to drive customer success.
Target Customer
{"Sales, Service, and Marketing leaders","IT and Digital leaders (e.g., CIO, CTO, SVP Technology)","Small business users (Starter Suite)"}
Key Differentiator
Agentforce enables an Agentic Enterprise where people, agents, apps, and data work together inside one integrated platform, with Headless 360 access and governance, across multiple industries and functions.
Implementation Timeline
Value can be realized from day one with quick and easy setup; 30-day free trial available.
Pain Points
- 1Need to automate complex workflows and improve lead conversion with AI agents
- 2Difficulty unifying data and apps across departments and channels
- 3High service costs and inconsistent customer experiences
Key Features
- 1Agentforce AI agents and AI-driven workflows that automate sales, service, and marketing tasks
- 2Headless 360 platform to access Salesforce capabilities from any tool, interface, or agent
- 3Data 360: governed, trusted data foundation
- 4Slack integration and AI-powered productivity for collaboration and workflows
- 5AgentExchange and a broad ecosystem of partner apps and apps built for Agentforce
Target Customer Industries
Decision Makers
- 1Head of Beast Games Marketing
- 2Chief Digital & Technology Officer
- 3SVP, Technology
- 4EVP, Strategy & New Business Ventures
- 5Director of Program Development
- 6CIO
- 7CEO
- 8CTO
Client Results
- 14M+ conversations handled by Agentforce
- 266% autonomous case resolution
- 315% more marketing pipeline
- 41.8x higher lead conversion
Competitive Advantages
- 1Unified Agentic Enterprise platform combining humans, AI agents, apps, and data with built-in governance
- 2Headless 360 enables access to all Salesforce capabilities from any tool or interface
- 3Industry-specific, out-of-the-box Agentforce solutions aligned to workflows and data needs
- 4Low-entry pricing with Starter Suite and a free trial to start quickly
- 5Recognition and validation from industry analysis and independent reports
Key Benefits
Case Studies & Success Stories
Pandora Case Study
Chief Digital & Technology Officer, Pandora β David Walmsley
Williams Sonoma Case Study
SVP, Technology, Williams Sonoma β Sameer Hassan
Mr. Beast Case Study
Head of Beast Games Marketing, Mr. Beast
Pacers Sports & Entertainment Case Study
EVP, Strategy & New Business Ventures, Pacers Sports & Entertainment β Joey Graziano
Good360 Case Study
Director of Program Development, Disaster Response & Recovery, Good360 β Peyton Kliewer
Siemens Case Study
Head of Value Center Sales, Siemens, Smart Infrastructure β Madalina Lazar Vopel
SharkNinja Case Study
CIO, SharkNinja β Velia Carboni
LIV Golf Case Study
CEO, LIV Golf β Scott O'Neil
Pearson Case Study
CTO, Pearson β David Treat
Additional Product Information
Product Description
Agentforce is Salesforce's agentic AI platform that unifies humans, AI agents, apps, and data to drive customer success on a single, trusted CRM and data platform, with built-in AI across sales, service, marketing, and more.
Target Market
Organizations across industries seeking to modernize CRM with AI agents and unified data, including small businesses via Starter Suite and large enterprises via industry-specific solutions.
Unique Value Proposition
Agentforce delivers an Agentic Enterprise by combining humans and AI agents, apps, and data on one platform with governance and trust, plus Headless 360 to access capabilities from any tool or interface and industry-aligned out-of-the-box solutions.
Technical Requirements
Headless 360 platform; Slack integration; Data 360; Agentforce-enabled apps; CRM data and APIs (as part of Salesforce ecosystem). Not explicitly itemized in a standalone requirements list.
Pricing Model
Starter Suite pricing: $25 USD per user per month. Free trial available with no credit card required. Additional pricing options and full pricing details available via the product pricing pages.
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