Agentforce

Business Profile

Core Value Proposition

Agentforce provides autonomous AI agents to support employees and customers 24/7, uniting apps, data, and agents on one trusted Salesforce platform.

Target Customer

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Key Differentiator

Integrated AI agent platform within the Salesforce ecosystem that enables humans and agents to work together across multiple departments, supported by the Agentforce 360 Platform and Slack integrations.

Implementation Timeline

Value available from day one with a free trial; marketing and onboarding materials emphasize quick time-to-value and a 30-day free trial option.

Pain Points

1Disconnected apps and data across departments leading to silos
2Manual, repetitive tasks that slow down response times and decision making
3Limited 24/7 support and a dependency on human-only workflows

Key Features

1Autonomous AI agents that support employees and customers 24/7
2Integration with the Salesforce ecosystem (Agentforce 360 Platform)
3Industry-ready out-of-the-box solutions (e.g., Financial Services, Retail, Healthcare, Education, Manufacturing)
4Slack integration to bring agents, data, and Salesforce solutions into collaboration workflows
5ROI-focused insights and case studies (ROI metrics, performance improvements)

Target Customer Industries

Client Results

12M+ Salesforce support requests handled by Agentforce
285% autonomous case resolution
315% more marketing pipeline
41.8x higher lead conversion

Competitive Advantages

1Proven ROI and performance improvements versus DIY AI implementations
2Unified platform that combines apps, data, and agents across multiple Salesforce solutions
3Industry-specific out-of-the-box solutions aligned with workflows and data
4Fast start with a free trial and scalable expansion via Agentforce 360 Platform

Key Benefits

1Faster, more proactive customer and employee interactions through AI agents

2Unified data and apps across Sales, Service, Marketing, and IT

3Measurable ROI with improved lead conversion and pipeline, plus autonomous case resolution

4Industry-specific configurations that accelerate time-to-value

Case Studies & Success Stories

Agentforce ROI and performance metrics

Case #1

Agentforce has achieved 2M+ supported requests, 85% autonomous resolution, 15% increase in marketing pipeline, and 1.8x higher lead conversion.

Additional Product Information

Product Description

The AI Agent Platform from Salesforce that builds and customizes autonomous AI agents to support employees and customers across Sales, Service, Marketing, IT, and more, with full integration into the Salesforce ecosystem.

Target Market

Organizations of all sizes across industries; includes small businesses to large enterprises seeking AI-enabled agent workflows and data-driven automation.

Unique Value Proposition

Agentforce uniquely combines autonomous AI agents with Salesforce data, apps, and metadata to drive customer and employee success across multiple departments, supported by a unified 360 platform and industry-specific solutions.

Technical Requirements

Integration with the Salesforce ecosystem; Agentforce 360 Platform; support for AI app development and data security within Salesforce environments; Slack integration for collaboration

Pricing Model

Free trial / Try for free; 30-day free trial mentioned; Free CRM options and starter/demo offerings are referenced on the broader Salesforce site

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