San Francisco Water Power Sewer (SFPUC)

Business Profile

Core Value Proposition

San Francisco Water Power Sewer (SFPUC) provides retail drinking water, power, and sewer services to the City of San Francisco, with 100% renewable energy options and a broad suite of rebates, programs, and emergency preparedness resources.

Target Customer

{"San Francisco residents","Local businesses and developers/contractors","Educators and educational institutions","Individuals seeking assistance with bills or shutoffs"}

Key Differentiator

Integrated municipal utility offering water, power, and sewer under one city agency, with 100% renewable energy options (Hetch Hetchy Power, CleanPowerSF), extensive conservation and rebate programs, and robust emergency readiness and community programs.

Implementation Timeline

Not specified in the content

Pain Points

1High utility bills and the need for cost relief options
2Demand for renewable energy options and transition support
3Water and energy conservation needs and associated incentives
4Billing accessibility, debt support, and shut-off risk

Key Features

124/7 emergency hotline and service alerts
2Billing, payment options, and bill relief programs
3GoSolarSF and CleanPowerSF renewable energy offerings
4Broad rebates and incentives for water efficiency and energy conservation (e.g., irrigation controller rebates, hot water recirculation pump rebate, laundry-to-landscape rebates, etc.)
5Resources for customers with debt, payment plans, and access to programs like Medical Necessity Assistance and Extenuating Circumstances for shutoffs/liens
6Educational and community programs (learning, educators resources, conservation guidance, and events)

Target Customer Industries

Client Results

1Lower utility bills by up to 40% for eligible customers
2Access to 100% renewable energy options for electricity (Hetch Hetchy Power, CleanPowerSF)
3Availability of numerous rebates and programs to reduce water and energy usage
4Enhanced resilience through emergency preparedness resources and services

Competitive Advantages

1Single provider for water, power, and sewer services
2Strong emphasis on renewable energy and energy transition programs
3Extensive set of rebates and customer assistance programs
4Educational resources and community engagement
524/7 support and robust emergency preparedness information

Key Benefits

1Reliable access to essential services (water, power, sewer)

2Renewable energy options and transition support

3Cost relief and payment flexibility for eligible customers

4Wide range of rebates and conservation programs

5Educational resources and emergency preparedness information

Additional Product Information

Product Description

Municipal utility delivering retail drinking water, power, and sewer services to San Francisco, with renewable energy options, conservation programs, rebates, and customer support resources.

Target Market

San Francisco residents and local businesses; developers/contractors; educators

Unique Value Proposition

Integrated municipal utility offering essential services (water, power, sewer) with 100% renewable energy options and a broad suite of customer assistance, rebates, and educational resources tailored to the City and County of San Francisco.

Technical Requirements

Not specified

Pricing Model

Not specified

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