Sangoma Cloud UCaaS / Sangoma Communications Platform

Business Profile

Core Value Proposition

Sangoma Cloud UCaaS (Sangoma Communications Platform) provides cloud, hybrid, and on-premises unified communications that integrate voice, video, networking, and security to reduce costs and improve collaboration.

Target Customer

Businesses of all sizes seeking scalable UCaaS with integrated networking and security, including organizations in Education, Healthcare, and Government; multi-location enterprises requiring cloud, hybrid, or on-prem deployment.

Key Differentiator

In-house developed end-to-end communications platform with built-in voice, video, networking, and security, plus managed services and network/security offerings; multiple deployment options (cloud, hybrid, on-prem); GenAI-powered innovation; 24/7 support; large customer base (100,000+).

Implementation Timeline

Not specified in the content; deployment and time-to-value likely vary by deployment type (cloud, hybrid, on-prem) and project scope.

Pain Points

1High and variable telecom costs across locations
2Need for reliable, secure, end-to-end UC with support for voice, video, and collaboration
3Desire for flexible deployment (cloud, hybrid, or on-prem) to fit organizational needs

Key Features

1Pure cloud UCaaS with multi-tenant configuration and security
2Hybrid UCaaS combining cloud remote access with local survivability
3On-premises system with full VoIP phone features for SMBs
4Managed Security (firewall, antivirus, anti-spam, VPN, content filtering, data protection)
5Managed Network (SD-WAN, internet, VPN, 5G, WiFi) and SIP trunking with fax
6SIP Trunking and Faxing with SMS/MMS, E911, voicemail, and fax support
724/7 support and end-to-end solutions including contact center, collaboration tools, and productivity apps
8Powered by Sangoma GenAI for smarter, more efficient technology

Target Customer Industries

Client Results

1Up to 20% reduction in costs after upgrading to Sangoma Cloud UC and switching off ISDN
2Saves $18,000 annually for a government entity using Switchvox Cloud
3UC transformation enabling 3,000-user deployment for a UK NHS Trust

Competitive Advantages

1End-to-end in-house solution including voice, video, networking, and security
2Flexible deployment options (cloud, hybrid, on-prem) to suit different needs
324/7 support and ongoing assistance
4Large customer base (100,000+), suggesting proven reliability and scale
5Industry recognition as a leader in UC growth and innovation
6SIP trunking, security, and access to managed services integrated into the platform

Key Benefits

1Cost reduction and predictable pricing across deployment models

2Improved collaboration with integrated voice, video, and teamwork tools

3Enhanced security and network reliability with managed services

4Flexible deployment aligning with business needs (cloud, hybrid, on-prem)

5Scalability to support large user bases and multi-location environments

Case Studies & Success Stories

Northgate Academy Upgrades to Sangoma Cloud UC and Cuts Costs by 20% with ISDN Switch-Off

Case #1

Education sector case study demonstrating cost reduction after migrating to Cloud UC and switching ISDN off.

City of Commerce saves $18,000 annually with Sangoma’s Switchvox Cloud

Case #2

Government sector case study highlighting annual cost savings from Switchvox Cloud deployment.

Powering a 3,000-User UC Transformation for a Leading UK NHS Trust

Case #3

Healthcare sector case study illustrating large-scale UC transformation for a major NHS Trust.

Additional Product Information

Product Description

A cloud, hybrid, and on-premises unified communications platform that integrates voice, video, networking, and security, with options for contact center, collaboration, and security services—all delivered in-house.

Target Market

Businesses of all sizes needing robust UCaaS with optional managed network/security services; organizations in Education, Healthcare, and Government; multi-location operations seeking reliability and flexibility.

Unique Value Proposition

In-house built, end-to-end communications platform offering cloud, hybrid, and on-prem deployment with integrated networking, security, and GenAI-powered enhancements, plus 24/7 support and a broad set of managed services.

Technical Requirements

Supports cloud UCaaS, hybrid UCaaS, and on-premises deployments; includes features like SMS/MMS, E911, voicemail, fax; requires internet connectivity and appropriate network/infrastructure for chosen deployment; ISDN switch-off is referenced in some case studies.

Pricing Model

Not explicitly stated; references to affordable/flexible plans and quotes; contact sales for pricing.

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