Sangoma Cloud UCaaS / Sangoma Communications Platform
Business Profile
Core Value Proposition
Sangoma Cloud UCaaS (Sangoma Communications Platform) provides cloud, hybrid, and on-premises unified communications that integrate voice, video, networking, and security to reduce costs and improve collaboration.
Target Customer
Businesses of all sizes seeking scalable UCaaS with integrated networking and security, including organizations in Education, Healthcare, and Government; multi-location enterprises requiring cloud, hybrid, or on-prem deployment.
Key Differentiator
In-house developed end-to-end communications platform with built-in voice, video, networking, and security, plus managed services and network/security offerings; multiple deployment options (cloud, hybrid, on-prem); GenAI-powered innovation; 24/7 support; large customer base (100,000+).
Implementation Timeline
Not specified in the content; deployment and time-to-value likely vary by deployment type (cloud, hybrid, on-prem) and project scope.
Pain Points
- 1High and variable telecom costs across locations
- 2Need for reliable, secure, end-to-end UC with support for voice, video, and collaboration
- 3Desire for flexible deployment (cloud, hybrid, or on-prem) to fit organizational needs
Key Features
- 1Pure cloud UCaaS with multi-tenant configuration and security
- 2Hybrid UCaaS combining cloud remote access with local survivability
- 3On-premises system with full VoIP phone features for SMBs
- 4Managed Security (firewall, antivirus, anti-spam, VPN, content filtering, data protection)
- 5Managed Network (SD-WAN, internet, VPN, 5G, WiFi) and SIP trunking with fax
- 6SIP Trunking and Faxing with SMS/MMS, E911, voicemail, and fax support
- 724/7 support and end-to-end solutions including contact center, collaboration tools, and productivity apps
- 8Powered by Sangoma GenAI for smarter, more efficient technology
Target Customer Industries
Client Results
- 1Up to 20% reduction in costs after upgrading to Sangoma Cloud UC and switching off ISDN
- 2Saves $18,000 annually for a government entity using Switchvox Cloud
- 3UC transformation enabling 3,000-user deployment for a UK NHS Trust
Competitive Advantages
- 1End-to-end in-house solution including voice, video, networking, and security
- 2Flexible deployment options (cloud, hybrid, on-prem) to suit different needs
- 324/7 support and ongoing assistance
- 4Large customer base (100,000+), suggesting proven reliability and scale
- 5Industry recognition as a leader in UC growth and innovation
- 6SIP trunking, security, and access to managed services integrated into the platform
Key Benefits
Case Studies & Success Stories
Northgate Academy Upgrades to Sangoma Cloud UC and Cuts Costs by 20% with ISDN Switch-Off
Education sector case study demonstrating cost reduction after migrating to Cloud UC and switching ISDN off.
City of Commerce saves $18,000 annually with Sangoma’s Switchvox Cloud
Government sector case study highlighting annual cost savings from Switchvox Cloud deployment.
Powering a 3,000-User UC Transformation for a Leading UK NHS Trust
Healthcare sector case study illustrating large-scale UC transformation for a major NHS Trust.
Additional Product Information
Product Description
A cloud, hybrid, and on-premises unified communications platform that integrates voice, video, networking, and security, with options for contact center, collaboration, and security services—all delivered in-house.
Target Market
Businesses of all sizes needing robust UCaaS with optional managed network/security services; organizations in Education, Healthcare, and Government; multi-location operations seeking reliability and flexibility.
Unique Value Proposition
In-house built, end-to-end communications platform offering cloud, hybrid, and on-prem deployment with integrated networking, security, and GenAI-powered enhancements, plus 24/7 support and a broad set of managed services.
Technical Requirements
Supports cloud UCaaS, hybrid UCaaS, and on-premises deployments; includes features like SMS/MMS, E911, voicemail, fax; requires internet connectivity and appropriate network/infrastructure for chosen deployment; ISDN switch-off is referenced in some case studies.
Pricing Model
Not explicitly stated; references to affordable/flexible plans and quotes; contact sales for pricing.
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