Skiddle

Business Profile

Core Value Proposition

Skiddle provides ticket sales, club listings, events and what's on guide in the UK, helping fans discover and buy tickets to great events.

Target Customer

Event-goers and fans in the UK looking to discover and purchase tickets; event organizers, venues and promoters who want to sell tickets online.

Key Differentiator

Independent, fan-driven ticket platform with features like Re:Sell and Cool:Off to improve resale and ticketing experience, plus a focus on real human support and community-driven branding (Made by fans).

Implementation Timeline

Not specified in the provided content.

Pain Points

1Difficulty finding and purchasing tickets to popular events (tickets can be sold out or scalped).
2Ticketing experiences with queues and touts; uncertainty around getting real fans access to tickets.
3Lack of direct, human-support contact for ticketing issues.

Key Features

1Ticket sales and event discovery/browsing (UK-focused).
2Re:Sell resale feature (resale of tickets).
3Cool:Off feature (pricing/offer innovations) stated as an innovative feature built from customer feedback.
4Order history / Your Tickets for users to manage purchases.
5Extensive event listings by city/genre, including clubs, gigs, festivals and venues.

Target Customer Industries

Decision Makers

1Promoter
2Venue Manager
3Event Organizer
4Marketing Manager
5Operations Manager

Client Results

1Over 17 million tickets sold.
2Over 4.3 million happy customers.
35-star customer ratings (customer support).

Competitive Advantages

1Independent, not a big faceless corporation.
2Fan-driven approach with features like Re:Sell and Cool:Off.
3Local, human-supported customer service (phone and live chat).
4Official primary ticket outlet with emphasis on getting tickets to real fans.
5Multiple ways to engage (discover, browse by city/genre, and manage tickets).

Key Benefits

1Discover and buy tickets for a wide range of events in the UK.

2Access to a primary ticket outlet with reduced reliance on scalpers (implied).

3Resale options via Re:Sell and pricing innovations via Cool:Off.

4Responsive customer support and a user-friendly experience.

5Venue and event listings centralized in one platform.

Additional Product Information

Product Description

Skiddle is a UK-based ticketing and events discovery platform offering ticket sales, venue listings, and an events guide for live entertainment.

Target Market

UK event-goers seeking to discover and buy tickets, along with venues, promoters and organizers looking to sell tickets online.

Unique Value Proposition

A fan-driven, independent UK ticket platform with built-in resale (Re:Sell) and event discovery across cities, backed by direct customer support and a track record of large ticket sales and customer base.

Technical Requirements

Not specified in the provided content.

Pricing Model

Not specified in the provided content.

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