Slack
Business Profile
Core Value Proposition
Slack provides a unified collaboration and work OS that brings people, projects, tools, and AI together to streamline how work gets done.
Target Customer
Teams and organizations of all sizes seeking integrated communication, project management, automation, and AI capabilities across multiple industries.
Key Differentiator
AI-powered agents (Agentforce) integrated in Slack, enterprise search, Slack Connect for external collaboration, and a large ecosystem of over 2,600 apps, all backed by enterprise-grade security and governance.
Implementation Timeline
Not specified in provided content
Pain Points
- 1Disorganized communication and email overload
- 2Siloed information and difficulty tracking project status across tools
- 3Repetitive manual tasks and time-consuming workflows
Key Features
- 1Channels, messaging, Huddles, Clips, and File Sharing
- 2Project management templates (Task Management, Canvas, Lists)
- 3Workflow Builder and Apps & Integrations (2,600+ apps)
- 4AI in Slack with Agentforce and AI-powered search
- 5Slack Connect for external collaboration and enterprise security
Target Customer Industries
Client Results
- 147% increase in productivity for teams using Slack
- 235% increase in time saved due to automation for Slack users
- 397 minutes of weekly time saved per user with Slack AI
- 480% of the Fortune 100 use Slack Connect to work with partners and customers
- 54M Slack Connect users working directly with external teams each week
Competitive Advantages
- 1Unified work OS integrating collaboration, messaging, file sharing, and project management
- 2Extensive integrations and templates for rapid deployment
- 3AI acceleration with Agentforce and AI search
- 4Secure, compliant platform with Enterprise Key Management and industry certifications
- 5External collaboration via Slack Connect with trusted partner ecosystems
Key Benefits
Case Studies & Success Stories
How OpenAI Connects with Customers and Expands ChatGPT with Slack
Not disclosed in provided content
Spotify Boosted Ad Sales and Streamlined Operations with Slack
Not disclosed in provided content
To Seamlessly Serve Millions, ezCater Taps into Slack and Agentforce
Not disclosed in provided content
Ari Bikes Uses Slack as a Creative Space for Collaboration
Not disclosed in provided content
Snowflake Boosts Sales and Crystallizes Partner Relationships with Slack Connect
Not disclosed in provided content
Nine’s Publishing Division Breaks News Faster with Slack
Not disclosed in provided content
Mission-Critical Sales Work at Lyft Business
Not disclosed in provided content
Additional Product Information
Product Description
Slack is a collaboration platform that unifies people, projects, tools, and AI on a single work OS to improve productivity and speed, with features for messaging, channels, workflows, templates, and integrations.
Target Market
Businesses and teams of all sizes across multiple industries seeking a centralized, secure, AI-enabled collaboration and workflow platform.
Unique Value Proposition
Slack combines collaboration, project management, extensive integrations, AI capabilities, and secure external collaboration (Slack Connect) in a single, scalable work OS.
Technical Requirements
Security and compliance features include Enterprise Key Management; certifications (SOC 2, SOC 3, ISO/IEC 27001); GDPR-compliant; HIPAA/FINRA configurations possible; FedRAMP Moderate authorization.
Pricing Model
Not specified in provided content
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