SogoSurvey
Business Profile
Core Value Proposition
SogoSurvey provides an experience management platform that helps transform your business through customer experience, employee experience, and enterprise feedback management with robust data privacy and security.
Target Customer
Businesses seeking to measure and improve customer and employee experiences; teams in marketing, customer experience (CX), employee experience (EX), HR, and data/analytics.
Key Differentiator
Unified suite of products (SogoSurvey, SogoCX, SogoEX, SogoCORE) with ready-to-launch survey templates, extensive training resources, and strong data privacy/security certifications.
Implementation Timeline
No exact timeline provided; materials indicate go-live in no time with templates and live training
Pain Points
- 1Need for enterprise-grade feedback management across customer and employee experiences
- 2Difficulty distributing, collecting, and analyzing surveys with actionable analytics
- 3Ensuring data privacy and security across multiple jurisdictions (GDPR, EU Safe Harbor, etc.)
Key Features
- 1Online Survey Tool (DIY)
- 2Enterprise Feedback
- 3Customer Experience (CX) Platform
- 4Employee Experience (EX) Platform
- 5Automation & Integration
- 6Managed Services
- 7Bank of ready-to-launch survey templates
- 8Live Training
- 9Data Management and Analytics
Target Customer Industries
Decision Makers
- 1Marketing Manager
- 2HR & Marketing Manager
- 3CEO
- 4Development Associate
Client Results
- 1100,000+ customers in 96 countries
- 279% of clients left a competitor for Sogolytics
- 3A+ BBB ratings
- 4100% EU Safe Harbor compliant
- 5Go-live quickly with ready-to-launch templates and training
Competitive Advantages
- 1Comprehensive, integrated suite across enterprise feedback management, CX, and EX
- 2Strong data privacy and security certifications and commitments (GDPR, EU Safe Harbor, etc.)
- 3Extensive ready-to-use templates and training resources
- 4Large global customer base and proven replacement advantage
- 5Industry-specific solutions and case studies across multiple sectors
Key Benefits
Case Studies & Success Stories
T3 Expo + Sogolytics
Not provided in the content
VPFW + Sogolytics
Not provided in the content
Additional Product Information
Product Description
Online survey tool and part of the Sogolytics experience management platform, with modules for enterprise feedback, customer experience, and employee experience.
Target Market
Organizations seeking to measure and act on customer and employee experiences across industries
Unique Value Proposition
All-in-one experience management platform with cross-functional modules, enterprise-grade security, ready-made templates, and global deployment
Technical Requirements
Data privacy and security commitments (GDPR compliance, EU Safe Harbor), per-user secure access, network security, system reliability, security scans and patching, training and support; integrations with other systems
Pricing Model
Pricing details not provided in the content; pricing page exists
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