SolarWinds Papertrail

Business Profile

Core Value Proposition

SolarWinds Papertrail provides cloud-hosted log management that aggregates logs from applications, servers, devices, and cloud services into a central location, with live tail and fast search.

Target Customer

Engineers and IT operations/DevOps teams, developers who manage applications and infrastructure, and organizations needing centralized log visibility.

Key Differentiator

Cloud-delivered centralized log management with lightning-fast search, live tail, team-wide access, and integrations with PagerDuty and Slack; designed by engineers for engineers.

Implementation Timeline

Value available in seconds to minutes; fast setup and visibility typically within minutes; ‘live in seconds’ mentioned in marketing content

Pain Points

1Difficulty locating and correlating logs across multiple sources (apps, servers, devices, cloud services).
2Manual, fragmented log inspection requiring SSH/RDP or multiple log files.
3Need for fast, centralized search, real-time monitoring, and team collaboration for troubleshooting.

Key Features

1Centralized log management across applications, servers, networks, and cloud services
2Live Tail and Seek by Time Context for real-time and historical log viewing
3Elegant Search and Saved Searches with analytics (Log Velocity Analytics)
4APM Integration and notifications through PagerDuty and Slack
5Cloud-based, browser/CLI/API access with easy setup

Target Customer Industries

Client Results

1Consolidated log data in a single cloud-delivered interface
2Faster troubleshooting through real-time search, live tail, and analytics
3Improved collaboration with team-wide access and alert integrations
4Archive access and safe storage to reduce on-site infrastructure

Competitive Advantages

1Cloud-delivered centralized log data across multiple sources
2Lightning-fast search and real-time tail
3Team-wide visibility and easy collaboration
4Integrations with popular alerting/incident platforms (PagerDuty, Slack)
5Supports diverse log types (syslog, text files, Apache, MySQL, Windows events, etc.)

Key Benefits

1Centralized view of logs from multiple sources

2Fast search and real-time tail for rapid troubleshooting

3Collaborative access and alerts to improve incident response

4Reduced on-site storage with cloud archive options

Additional Product Information

Product Description

Cloud-hosted log management that aggregates logs from applications, devices, and platforms into a central location with live tail, fast search, and analytics to troubleshoot issues quickly.

Target Market

Developers, DevOps, IT Operations teams, and organizations needing scalable log management and observability across cloud and on-prem environments.

Unique Value Proposition

A cloud-delivered, centralized log management solution built for engineers that delivers fast search, live tail, collaborative access, and easy integration with incident/alerting tools.

Technical Requirements

Cloud-delivered service; accessible via browser, command-line, or API; supports a wide range of log types

Pricing Model

Pricing information not provided in content; offers Free Trial and Free Plan on site

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