Sprinklr
Business Profile
Core Value Proposition
Sprinklr provides an AI-native Unified-CXM platform that unifies customer journeys and empowers customer-facing teams across every touchpoint.
Target Customer
Enterprise marketing, customer service, and CX teams seeking to deliver omnichannel, AI-powered customer experiences across marketing, social, service, and insights.
Key Differentiator
AI-native foundation embedded across a single Unified-CXM platform, with features like AI Agents, Copilot, and humanâAI collaboration to automate journeys and scale personalized experiences.
Implementation Timeline
Not specified in the provided content
Pain Points
- 1Silos across teams and channels that hinder connected, consistent customer experiences
- 2Difficulty delivering personalized, on-brand experiences at scale across multiple channels
- 3Manual, time-consuming workflows and slower response times in customer service
Key Features
- 1Unified-CXM platform integrating Sprinklr Service, Sprinklr Marketing, Sprinklr Social, and Sprinklr Insights
- 2AI-native capabilities including AI Agents, Copilot, and agentic AI workflows
- 3Omnichannel routing and unified agent desktop with reporting and analytics
- 4Social listening, content planning, and social publishing across 30+ channels
- 5Voice of the Customer / sentiment analytics and product insights
Target Customer Industries
Decision Makers
- 1Market Research Manager
- 2Director of Customer Service
- 3Sr. Manager, Global Media Tech & Governance
- 4Chief Commercial Officer
Client Results
- 13M reduced case response time by 90% and improved CSAT
- 2Umniah reduced average handling time by 91% using Sprinklr AI-powered chatbots
- 3Cdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI
- 4Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
- 5Microsoft analyzed 8.6 billion mentions to derive actionable VoC insights
Competitive Advantages
- 1AI-native, unified platform enabling end-to-end customer experiences across Marketing, Service, Social, and Insights
- 2Enterprise-grade scalability and seamless integration with existing tech stacks
- 3Agentic AI and Copilot features for continuous automation and real-time assistance
- 4Strong analyst placements (Leader/Strong Performer) across multiple reports
Key Benefits
Case Studies & Success Stories
Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Details not provided in the excerpt; case study focuses on AI-powered CCaaS and around-the-clock support.
Acer streamlines workflows across global markets and transforms the customer experience
Details not provided in the excerpt; case study highlights streamlined workflows and CX transformation.
Uber achieves industry-leading SLA and response times
Details not provided in the excerpt; case study highlights improved SLA and response times.
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
Details not provided in the excerpt; case study focuses on AI-powered CCaaS for CX.
Northwestern Mutual uses Sprinklr AI to power its most successful social campaign ever
Details not provided in the excerpt; case study centers on a successful AI-powered social campaign.
Dow identified 125K more mentions to analyze global consumer trends and drive strategic decisions
Details not provided in the excerpt; case study emphasizes VoC insights and trend analysis.
Cdiscount increased CSAT by 15% by analyzing 2M+ voice calls and 75K+ conversations using Sprinklr AI
Details not provided in the excerpt; CSAT improvement via AI-driven analysis.
3M reduced case response time by 90% and improved CSAT
Details not provided in the excerpt; highlights significant efficiency and CSAT gains.
Umniah reduced average handling time by 91% using Sprinklr's AI-powered chatbots
Details not provided in the excerpt; efficiency gains from AI chatbots.
Additional Product Information
Product Description
Sprinklr is an AI-native Unified-CXM platform that unifies customer journeys across marketing, service, social, and insights, enabling AI-powered automation and human-AI collaboration.
Target Market
Enterprises seeking unified, AI-powered customer experiences across marketing, service, CX, and social channels.
Unique Value Proposition
AI-native, unified platform enabling end-to-end customer experiences with agentic AI, Copilot, and cross-team collaboration.
Technical Requirements
Not specified in the provided content
Pricing Model
Not specified in the provided content
Companies Solving Similar Problems
Based on matching: problems solved, target roles, key features, industries
Claude
Claude provides AI research and products that put safety at the frontier, helping users modernize code, support customers, and collaborate with AI agents.
24 Heures du Mans
24 Heures du Mans provides the worldâs premier endurance motorsport event experience, including race information, tickets, hospitality offerings, and official news.
Y Combinator
Y Combinator helps startups make something people want by providing early-stage funding, mentorship, and a strong network.
goQR.me QR Code Generator
goQR.me QR Code Generator provides free QR code creation for commercial and print usage, including logo-enabled codes and vector exports (EPS/SVG) for high-quality print.
JBITSS Technology Solutions
Providing comprehensive technology solutions tailored to business needs.
Design and Development Services
Umuzi Digital provides comprehensive design, product development, and strategic digital support at a fraction of the cost, enabling businesses to enhance their performance and grow.
Get More Profiles Like This
Join 2,000+ professionals getting weekly sales intelligence updates from GoAgentic
Ready to Transform Your Sales Pipeline?
Join 700+ sales professionals automating outreach with AI.
Start Free Trial
No credit card required