Stad Gent website and municipal services portal
Business Profile
Core Value Proposition
Stad Gent provides centralized access to municipal information and services for residents, workers and visitors, including online handling of personal documents and city services.
Target Customer
Residents of Ghent, local businesses and organizations, entrepreneurs, and visitors seeking city information and services.
Key Differentiator
Multilingual city government portal offering integrated access to a wide range of services (identity, moving, education, housing, mobility, culture, etc.) with online applications and news/calendar features; available in Dutch with English/French/German support.
Implementation Timeline
Not specified in the provided content
Pain Points
- 1Need to obtain or renew personal documents (identity card, birth records, etc.)
- 2Updating address or moving within/into Ghent, including handling abroad
- 3Accessing multiple municipal services across departments via a single portal
Key Features
- 1Online requests for personal documents (identity cards, attestations, life certificates, etc.)
- 2Identity and residency services (nationality, name changes, gender registration, etc.)
- 3Address and moving-related services (address changes, reference addresses, new house numbers)
- 4Information and access to services across departments (Culture, Sport, Mobility, Education, Housing, etc.)
- 5UiT in Gent activities calendar and Explore Gent tourism guidance
- 6News, updates, and case-specific information (expo news, local initiatives)
Target Customer Industries
Competitive Advantages
- 1One-stop portal for diverse city services and information
- 2Online procedures reduce in-person visits for many services
- 3Multilingual support and translations for international users
- 4Official city content includes news, events, and tourism information alongside services
Key Benefits
Additional Product Information
Product Description
Dutch-language city government information and services portal for Ghent, offering access to burgerzaken (citizen services), cultuur & vrije tijd, sport, mobiliteit, kinderopvang & onderwijs, werken & ondernemen, groen & milieu, wonen & bouwen, en meer, with online applications and multilingual support.
Target Market
Residents of Ghent, local businesses and organizations, and visitors seeking municipal information and services
Unique Value Proposition
A centralized, multilingual municipal portal that combines essential city services, personal document procedures and city information in one accessible online platform.
Technical Requirements
{"JavaScript must be enabled to use certain forms (as noted in the content)","Official site supports multiple languages (Dutch main site; English/French/German translations available)"}
Pricing Model
Not specified
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