Stad Gent website and municipal services portal

Business Profile

Core Value Proposition

Stad Gent provides centralized access to municipal information and services for residents, workers and visitors, including online handling of personal documents and city services.

Target Customer

Residents of Ghent, local businesses and organizations, entrepreneurs, and visitors seeking city information and services.

Key Differentiator

Multilingual city government portal offering integrated access to a wide range of services (identity, moving, education, housing, mobility, culture, etc.) with online applications and news/calendar features; available in Dutch with English/French/German support.

Implementation Timeline

Not specified in the provided content

Pain Points

1Need to obtain or renew personal documents (identity card, birth records, etc.)
2Updating address or moving within/into Ghent, including handling abroad
3Accessing multiple municipal services across departments via a single portal

Key Features

1Online requests for personal documents (identity cards, attestations, life certificates, etc.)
2Identity and residency services (nationality, name changes, gender registration, etc.)
3Address and moving-related services (address changes, reference addresses, new house numbers)
4Information and access to services across departments (Culture, Sport, Mobility, Education, Housing, etc.)
5UiT in Gent activities calendar and Explore Gent tourism guidance
6News, updates, and case-specific information (expo news, local initiatives)

Target Customer Industries

Competitive Advantages

1One-stop portal for diverse city services and information
2Online procedures reduce in-person visits for many services
3Multilingual support and translations for international users
4Official city content includes news, events, and tourism information alongside services

Key Benefits

1Centralized access to identity, address, and other personal document services

2Online applications and online information across multiple city departments

3Multilingual support (Dutch main site with English, French, and German options) and tourism resources

4Up-to-date city news, events calendar (UiT in Gent) and Visit Gent tourism tips

Additional Product Information

Product Description

Dutch-language city government information and services portal for Ghent, offering access to burgerzaken (citizen services), cultuur & vrije tijd, sport, mobiliteit, kinderopvang & onderwijs, werken & ondernemen, groen & milieu, wonen & bouwen, en meer, with online applications and multilingual support.

Target Market

Residents of Ghent, local businesses and organizations, and visitors seeking municipal information and services

Unique Value Proposition

A centralized, multilingual municipal portal that combines essential city services, personal document procedures and city information in one accessible online platform.

Technical Requirements

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Pricing Model

Not specified

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