Starry Internet

Business Profile

Core Value Proposition

Starry Internet provides fast, reliable home internet with simple, transparent pricing, no bundles, no hidden fees, no contracts, and a 30-Day Happy Interneting Guarantee.

Target Customer

Residential customers in major U.S. cities seeking affordable high-speed home internet (Boston, NYC, Denver, DC, Los Angeles, etc.), plus property owners/real estate partners and housing authorities interested in Starry Connect for underserved communities.

Key Differentiator

Fixed wireless network delivering up to 1 Gbps with 99.9% reliability, combined with no-commitment, transparent pricing and a dedicated program (Starry Connect) to bring ultra-low-cost internet to public/affordable housing without credit checks or data caps.

Implementation Timeline

Residential installation times vary by area; some installations are same-day in certain areas; business installations can occur in as few as five days; Starry Connect installations are at zero cost to property owners.

Pain Points

1High broadband costs and affordability barriers for households, especially in underserved areas.
2 Pricing complexity, hidden fees, and long-term contracts with traditional ISPs.
3 Difficulty delivering fast, reliable internet to multi-dwelling buildings and housing communities.

Key Features

1Plans up to 1 Gbps down (fixed wireless) with speeds touted and rolling price guarantees on some plans.
2WiFi router included on select plans; free professional installation; flexible month-to-month terms.
3No bundles, no hidden fees, no contracts; 30-Day Happy Interneting Guarantee; 24/7 expert support; 99.9% network reliability.
4Upload speeds up to 50 Mbps (can be upgraded via Upload Boost for +$5/mo); up to 266 Mbps average on 300 Mbps plan (reported metric).
5Starry Connect: ultra-low-cost internet for residents in public/affordable housing—$15/mo for up to 30 Mbps symmetrical; no credit checks; no data caps; no long-term contracts; installation at zero cost to property owners.

Target Customer Industries

Client Results

1Average download speeds of 266 Mbps on the 300 Mbps plan (last quarter).
299.9% network reliability.
3Customer rating of 4.9/5 (as of Oct 15, 2025).
4Starry Connect has connected 87,000+ public and affordable housing units.

Competitive Advantages

1Transparent, predictable pricing with no hidden fees and no bundles.
2No long-term contracts; flexible options to pause or cancel.
3Fast installation and high reliability (up to 1 Gbps in some plans) with 24/7 local support.

Key Benefits

1High-speed internet with predictable pricing and no hidden fees

2No long-term contracts; ability to pause/cancel

3Free installation and router included on select plans

4High reliability (99.9% uptime) with 24/7 support

5Starry Connect enables affordable broadband for housing residents

Case Studies & Success Stories

Starry Connect: Ultra-low-cost broadband for public and affordable housing

Case #1

Starry Connect provides ultra-low-cost broadband to residents (e.g., $15/mo for up to 30 Mbps symmetric) with no credit checks, no data caps, and no long-term contracts; installation at no cost to property owners. More than 87,000 public/affordable housing units have access.

Customer satisfaction and performance highlights

Case #2

Customers report high satisfaction (4.9/5) with fast installations, reliable speeds (e.g., 266 Mbps on a 300 Mbps plan), and around-the-clock support.

Additional Product Information

Product Description

Starry Internet delivers fixed wireless home internet with fast speeds, transparent pricing, no data caps on Core plans, optional Starry Connect program for affordable housing, and a 30-Day Happy Interneting Guarantee.

Target Market

Residential households in major cities; housing developers, property managers, and housing authorities; public and affordable housing communities seeking affordable, reliable internet; businesses seeking scalable internet solutions via Starry Internet or Starry Connect.

Unique Value Proposition

Affordable, high-speed fixed wireless internet with transparent, contract-free pricing, quick installation, and a mission-driven program (Starry Connect) to close the digital divide in public/affordable housing.

Technical Requirements

Check availability by entering a building address; service is fixed wireless; Starry Connect requires partnerships with housing owners; no data caps in many scenarios; address validation required to determine plan availability.

Pricing Model

Residential pricing (example): $90/mo up to 1 Gbps down / 50 Mbps up; $75/mo up to 500 Mbps down / 50 Mbps up; $65/mo up to 300 Mbps down / 50 Mbps up; $45/mo up to 200 Mbps down / 50 Mbps up. Debit Discount: $5 more if not paying by debit; Debit discounts bring prices down (e.g., Starry 200 plan $30/mo, Starry 500 plan $55/mo, Starry Gigabit plan $75/mo). Starry Connect offers additional low-cost options; availability varies by area.

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