StubHub

Business Profile

Core Value Proposition

StubHub provides a marketplace that helps fans buy and sell sports, concert and theatre tickets.

Target Customer

Sports and entertainment fans who want to buy or resell tickets; individuals listing tickets; buyers seeking access to events.

Key Differentiator

Large, global catalog of live events, a 100% order guarantee, and a seller-driven marketplace with multiple delivery options and direct payments from StubHub.

Implementation Timeline

You can sign in and start selling immediately; listing typically involves a 3-step process; sales can occur quickly (examples show sales in a day).

Pain Points

1Difficulty selling extra tickets quickly, especially for last-minute events
2Risk of unreliable or unsafe transactions when buying from third-party sellers
3Managing delivery and payment logistics for sellers

Key Features

1Online marketplace to list and buy tickets
23-step listing process for selling tickets
3Multiple delivery options (Mobile transfer, Flash Seats, Barcode, Paper, PDF, Pickup)
4Price comparison to see how listings stack up against others
5100% order guarantee and customer support

Target Customer Industries

Client Results

1Tickets can sell quickly (e.g., Billie Eilish tickets sold in one day)
2Sellers can receive payment directly from StubHub
3Last-minute tickets can be sold with customer service ensuring a trustworthy experience

Competitive Advantages

1100% guaranteed orders
2Massive catalog of events with global reach
3Flexible delivery options and secure payments
4Trust through customer support and user testimonials

Key Benefits

1Access to a large catalog of events

2Guaranteed orders

3Flexible ticket delivery options

4Secure payments and trusted support

Case Studies & Success Stories

Billie Eilish tickets sold in a day

Case #1

A seller reported selling Billie Eilish tickets last minute really fast and for more than listed elsewhere.

Last-minute ticket sales with trusted service

Case #2

Sellers highlighted success with selling last-minute tickets and the customer service ensuring a trustworthy experience.

Additional Product Information

Product Description

A marketplace to buy and sell sports, concert and theatre tickets.

Target Market

Sports and entertainment fans, performers, venues, and ticket sellers seeking broad reach and secure transactions.

Unique Value Proposition

Global, large catalog of live events with a guaranteed, secure buying/selling experience and direct payments to sellers.

Technical Requirements

Account sign-in required; available via web or mobile app; supports delivery methods including Mobile transfer, Flash Seats, Barcode, Paper, PDF, and Pickup.

Pricing Model

Prices are set by sellers and may be above face value.

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