StubHub
Business Profile
Core Value Proposition
StubHub provides a marketplace that helps fans buy and sell sports, concert and theatre tickets.
Target Customer
Sports and entertainment fans who want to buy or resell tickets; individuals listing tickets; buyers seeking access to events.
Key Differentiator
Large, global catalog of live events, a 100% order guarantee, and a seller-driven marketplace with multiple delivery options and direct payments from StubHub.
Implementation Timeline
You can sign in and start selling immediately; listing typically involves a 3-step process; sales can occur quickly (examples show sales in a day).
Pain Points
- 1Difficulty selling extra tickets quickly, especially for last-minute events
- 2Risk of unreliable or unsafe transactions when buying from third-party sellers
- 3Managing delivery and payment logistics for sellers
Key Features
- 1Online marketplace to list and buy tickets
- 23-step listing process for selling tickets
- 3Multiple delivery options (Mobile transfer, Flash Seats, Barcode, Paper, PDF, Pickup)
- 4Price comparison to see how listings stack up against others
- 5100% order guarantee and customer support
Target Customer Industries
Client Results
- 1Tickets can sell quickly (e.g., Billie Eilish tickets sold in one day)
- 2Sellers can receive payment directly from StubHub
- 3Last-minute tickets can be sold with customer service ensuring a trustworthy experience
Competitive Advantages
- 1100% guaranteed orders
- 2Massive catalog of events with global reach
- 3Flexible delivery options and secure payments
- 4Trust through customer support and user testimonials
Key Benefits
Case Studies & Success Stories
Billie Eilish tickets sold in a day
A seller reported selling Billie Eilish tickets last minute really fast and for more than listed elsewhere.
Last-minute ticket sales with trusted service
Sellers highlighted success with selling last-minute tickets and the customer service ensuring a trustworthy experience.
Additional Product Information
Product Description
A marketplace to buy and sell sports, concert and theatre tickets.
Target Market
Sports and entertainment fans, performers, venues, and ticket sellers seeking broad reach and secure transactions.
Unique Value Proposition
Global, large catalog of live events with a guaranteed, secure buying/selling experience and direct payments to sellers.
Technical Requirements
Account sign-in required; available via web or mobile app; supports delivery methods including Mobile transfer, Flash Seats, Barcode, Paper, PDF, and Pickup.
Pricing Model
Prices are set by sellers and may be above face value.
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