Text App
Business Profile
Core Value Proposition
Text App provides AI-first customer service software that blends live chat, help desk, and AI agents to automate support, scale operations, and drive sales conversions.
Target Customer
Businesses seeking AI-driven, multichannel customer service and sales automation (live chat, tickets, and AI-assisted interactions).
Key Differentiator
An AI system trained on a company’s knowledge and customer data that autonomously delivers support, completes tasks, and drives conversions, powered by context-aware, memory-enabled AI agents integrated with live chat and ticketing in a single workspace.
Implementation Timeline
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Pain Points
- 1Inability to scale customer support to meet demand
- 2Need for 24/7 service and faster response times
- 3Disorganized or slow ticket handling and handoffs
Key Features
- 1AI agent capable of autonomous tasks and context-aware actions
- 2AI live chat handling most traffic with human handoffs when needed
- 3AI help desk with ticketing, prioritization, and automation
- 4Knowledge Hub for retrieving information from trusted sources
- 5Customer Data Platform enriching responses with data from multiple sources
- 6Campaigns, Traffic, Automations, and Reports for personalized engagement and analytics
Target Customer Industries
Decision Makers
- 1CRM & Digital Manager
Client Results
- 1$1.5M revenue added in 6 months with LiveChat and ChatBot (Wembley Stadium case)
- 2+25% increase in average order value after implementing LiveChat
- 3125K per year chats automated with ChatBot and LiveChat
- 495% customer satisfaction (stat shown in Live Chat section)
- 550% more leads from existing website traffic
- 695% increase in inbound sales (claims shown in Live Chat page)
- 739% less time spent per ticket (AI help desk metrics)
- 84,000 tickets per week using automation (AI help desk metrics)
- 9100+ tickets handled in 4 hours via prioritization and tagging (AI help desk metrics)
Competitive Advantages
- 1AI-first platform that scales with demand and automates routine tasks
- 2Unified workspace combining live chat, tickets, and AI agents
- 3Context-aware interactions using past chats, customer data, and site behavior
- 4Knowledge Hub and Customer Data Platform to ground responses in internal and external data
- 5Omnichannel capabilities with centralized context across conversations
Key Benefits
Case Studies & Success Stories
Wembley Stadium case study
CRM & Digital Manager reports $1.5M revenue added in 6 months with LiveChat and ChatBot; +25% increase in average order value after implementing LiveChat; 125K/year chats automated with ChatBot and LiveChat.
Additional Product Information
Product Description
An AI-first customer service platform that blends live chat, help desk, and an AI agent into one workspace to manage chats, emails, and social messages with automation and contextual AI actions.
Target Market
Businesses needing AI-driven, scalable customer service and sales automation across websites and channels.
Unique Value Proposition
Text App is an AI-powered, all-in-one customer service platform trained on your business knowledge and customer data, enabling autonomous support, faster resolutions, and sales-converting interactions within a single interface.
Technical Requirements
Not explicitly stated in content
Pricing Model
From $25 per month with a 14-day free trial
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