The American Customer Satisfaction Index (ACSI)

Business Profile

Core Value Proposition

The American Customer Satisfaction Index (ACSI) provides a national cross-industry measure of customer satisfaction for the U.S. economy.

Target Customer

Businesses, investors, and government bodies seeking science-based, cross-industry benchmarks of customer satisfaction.

Key Differentiator

The only uniform, national cross-industry measure of customer satisfaction in the United States, with proprietary methodology and predictive capabilities; offers cross-industry benchmarking.

Implementation Timeline

Not specified in the content.

Pain Points

1Difficulty measuring and benchmarking customer satisfaction across multiple industries.
2Need to allocate resources effectively to improve the customer experience.
3Desire for a financial performance link between satisfaction and outcomes (e.g., stock performance).

Key Features

1ACSI Benchmarks for cross-industry comparison and peer benchmarking.
2ACSI Analytics for detailed, actionable insights and predictive capabilities.
3Global CSI to create national indexes for other economies and benchmark with the ACSI methodology.
4Proprietary methodology with stable multivariable modeling.
5Cross-industry comparison and research outputs, including reports.

Target Customer Industries

Decision Makers

1CEO
2CFO
3Chief Customer Officer
4VP of Marketing
5Head of Analytics
6Director of Customer Experience

Client Results

1High ACSI scores correlate with favorable stock market performance (ACSI as a Financial Indicator).
2Organizations can improve customer satisfaction across the customer journey, enabling better resource allocation and potential profitability.

Competitive Advantages

1Only national cross-industry measure in the U.S.
2Proprietary methodology and stable multivariable modeling.
3Predictive cause-and-effect model linking satisfaction to outcomes.
4Cross-industry benchmarking and best-in-class comparison.
5Global CSI option for international benchmarking.

Key Benefits

1Cross-industry benchmarking against peers

2Predictive analytics to forecast performance

3Insights to optimize resource allocation and customer experience

4Financial indicators linking satisfaction to market performance

Additional Product Information

Product Description

ACSI is a national cross-industry measure of customer satisfaction for the U.S. economy, offering benchmarks, analytics, and research to improve customer experience and inform financial outcomes.

Target Market

Businesses, investors, and government entities seeking evidence-based customer satisfaction benchmarks and insights.

Unique Value Proposition

The only uniform, national cross-industry customer satisfaction benchmark in the U.S., with predictive analytics and industry-wide benchmarking to drive resource allocation and performance.

Technical Requirements

Not specified

Pricing Model

Not specified

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