The Royal Children’s Hospital
Business Profile
Core Value Proposition
The Royal Children’s Hospital provides paediatric care and health information for children and young people, with access to care via telehealth, extensive outpatient clinics, and a family-facing patient portal.
Target Customer
Children and young people, their families and caregivers, plus health professionals seeking paediatric care information and services in Victoria, Australia.
Key Differentiator
Offers telehealth video-consultations for rural/regional Victoria and interstate families, a dedicated My RCH Portal for medical records, and multilingual health resources (including COVID-19 translations) supported by teen health information and a broad clinic network.
Implementation Timeline
Not specified in content; telehealth and portal use are presented as available options without a defined implementation timeline
Pain Points
- 1Limited access to paediatric care for families in remote or rural areas traveling long distances.
- 2Disjointed or hard-to-access health information for teens and caregivers.
- 3Need for multilingual resources and guidance during health crises (e.g., COVID-19) and for non-English speakers.
Key Features
- 1Telehealth video or phone appointments for families from rural/regional Victoria or interstate
- 2My RCH Portal to access medical records securely
- 3Extensive outpatient clinics (over 350 clinics) and wait-time information
- 4Teen Health Info fact sheets in simple language
- 5COVID-19 resources and translated resources in multiple languages
Target Customer Industries
Decision Makers
- 1Board Chair
- 2Junior Registered Medical Officer (JRMO)
Client Results
- 1High patient volume: over 1,000 patients seen daily and over 350 clinics available
- 2Increased access to care through telehealth for remote patients
- 3Active patient information ecosystem via My RCH Portal and Teen Health Info
Competitive Advantages
- 1Telehealth access for rural/regional and interstate families
- 2Centralized patient records via My RCH Portal
- 3Multilingual COVID-19 resources and translated information
- 4Strong pediatric focus with an extensive clinic network
Key Benefits
Case Studies & Success Stories
Reggie – National Week of Deaf People
Reggie, born with bilateral profound sensorineural hearing loss, received hearing aids and supports to prepare for cochlear implants.
Eddie’s Story
Four-year-old Eddie’s experiences highlight family life and patient-centered care (featured in RCH News).
Mira’s Story – DonateLife Week
Twelve-year-old Mira’s journey with chronic kidney disease and her family’s experience.
Celebrating 20 years of Wallaby – Meet baby Noelle
Hospital-in-the-Home program celebrating two decades of in-home specialist care.
World Diabetes Week – Meet Jackson
Eleven-year-old Jackson and family managing Type 1 Diabetes with support.
Additional Product Information
Product Description
A Melbourne-based paediatric hospital providing care across departments, telehealth services, outpatient clinics, a patient portal, Teen Health Info, translated resources, and family-focused health information.
Target Market
Children and young people in Victoria, Australia, and their families; healthcare professionals seeking paediatric care information.
Unique Value Proposition
Leading pediatric care with accessible telehealth for remote families, a centralized patient portal for records, and teen-focused multilingual health resources.
Technical Requirements
Telehealth capability (phone/video), My RCH Portal sign-up, translation resources in multiple languages
Pricing Model
Not disclosed in content
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