Tidio Copilot
Business Profile
Core Value Proposition
Tidio Copilot provides a free AI assistant for your helpdesk that automates responses across live chat, email, and social channels.
Target Customer
{"Customer service teams and professionals","Agents using helpdesk platforms (Zendesk, Intercom, Gorgias, Gmail)"}
Key Differentiator
Free-to-use Chrome extension that overlays Copilot AI into the existing Tidio ecosystem, uses Anthropic Claude AI, supports multiple channels, includes a custom knowledge base, requires no platform migration, and emphasizes enterprise-grade security.
Implementation Timeline
Implementation can begin immediately: install the free Chrome extension, create a free Tidio account, add knowledge, and start using Copilot.
Pain Points
- 1Repetitive responses and manual workload in customer support
- 2Managing inquiries across multiple channels (live chat, email, social) efficiently
- 3Maintaining on-brand, accurate responses while avoiding hallucinations
Key Features
- 1Cross-channel response suggestions across live chat, email, and social
- 2Custom knowledge base built from website content and FAQs
- 3No hallucinations; Copilot uses your approved knowledge
- 4Chrome extension overlay that integrates with existing helpdesk tools
- 5Enterprise-grade security: encryption at rest and in transit, GDPR/CCPA compliant, uses Claude AI
Target Customer Industries
Client Results
- 1Automates 30% of workload (as claimed by users)
- 2Part of the Tidio ecosystem used by 300,000+ businesses worldwide
Competitive Advantages
- 1Completely free to use
- 2No platform migration required; overlays on existing helpdesk
- 3Supports Zendesk, Intercom, Gorgias, Gmail
- 4Powered by Anthropic Claude AI with strong security and compliance
- 5Custom knowledge base to reduce inaccuracies
Key Benefits
Additional Product Information
Product Description
Free AI assistant for helpdesk that suggests responses across channels and integrates with existing helpdesk tools, powered by Claude AI and part of the Tidio platform.
Target Market
Organizations seeking to automate customer support interactions across live chat, email, and social channels using a familiar helpdesk workflow
Unique Value Proposition
A no-cost AI assistant embedded in the Tidio ecosystem that overlays on current helpdesk tools, delivers on-brand responses from your knowledge base, and provides enterprise-grade security with multi-channel support.
Technical Requirements
Chrome browser extension; integration with Zendesk, Intercom, Gorgias, and Gmail; uses Anthropic Claude AI; encryption at rest and in transit; GDPR/CCPA compliant
Pricing Model
Completely free to use (Chrome extension); part of the broader Tidio platform, which includes paid features
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