Transport for NSW

Business Profile

Core Value Proposition

Transport for NSW provides safe, integrated and efficient transport systems for the people of NSW.

Target Customer

NSW residents and visitors who rely on roads, rail, ferries, light rail and point-to-point transport, along with industry partners, contractors, local government and other public sector stakeholders involved in transport projects.

Key Differentiator

Cross‑modal, government-run transport authority delivering safe, integrated and efficient networks across roads, rail, ferries, light rail and point‑to‑point transport, with dedicated safety, accessibility and sustainability initiatives (e.g., Centre for Maritime Safety, Centre for Road Safety, Transport Access Program) and public-facing information portals.

Implementation Timeline

Not explicitly specified for implementation timelines; there are mentions of immediate recruitment opportunities (e.g., bus driver roles advertised with on‑the‑job training) and ongoing project timelines for major infrastructure programs (e.g., Parramatta Light Rail Stage 2, Western Sydney Airport Precinct).

Pain Points

1Safety and compliance management for roads and waterways (manages day‑to‑day compliance and safety for roads and waterways).
2Reliability and timeliness of large-scale transport projects and services (examples include Independent Rail Review, Reliability Action Plan, Parramatta Light Rail Stage 2, Western Sydney Airport Precinct).
3Accessibility and inclusive access to public transport (Transport Access Program focuses on accessible, secure and integrated transport infrastructure).

Key Features

1Management and maintenance of road infrastructure and waterways, including vehicle and driving license registrations.
2Centre for Maritime Safety and Centre for Road Safety as dedicated safety-focused resources.
3Public journey planning and real-time information tools (Live Traffic, TransportNSW.info) and Opal card management.
4Public-facing information and engagement platforms (Transport Infrastructure Industry Portal, Freight enquiries, NSW rest area maps).
5Sustainability initiatives and public art/experience programs (Sustainability, Metro Art) and accessibility programs (Transport Access Program).

Target Customer Industries

Decision Makers

1Chief Executive (Peter Regan)
2Program Director (Anand Thomas)
3Chief Executive Officer (Denis Cliche)
4General Counsel

Client Results

1Customer satisfaction metrics by mode: Trains 84%, Buses 88%, Ferry 98%, Metro 98%, Light rail 93%, Point to point 90%, Private vehicles 91%, Heavy vehicles 52%, Motorcycles 89%, Bicycles 93%, Pedestrian 91%.

Competitive Advantages

1Integrated, cross-modal transport management across roads, rail, ferries, light rail and point-to-point services.
2Strong focus on safety (Centre for Maritime Safety, Centre for Road Safety) and accessibility (Transport Access Program).
3Public transparency and information access (FOI-related information, Access to information initiatives).
4Commitment to sustainability and community engagement (Sustainability initiatives, Reconciliation Action Plan, Metro Art).
5Dedicated journey planning and real-time information tools (Live Traffic, TransportNSW.info, Opal card management).

Key Benefits

1Safe and reliable transport networks

2Integrated, multi‑modal transport across roads, rail, ferries, light rail and point‑to‑point

3Accessible infrastructure and customer-focused services

4Real-time travel information and journey planning

5Sustainability and community-focused initiatives

Additional Product Information

Product Description

Public sector agency responsible for delivering and managing NSW's roads, waterways, and public transport infrastructure and services, including safety, planning, information, accessibility, and sustainability initiatives across multiple transport modes.

Target Market

NSW residents and visitors who use transport services, as well as businesses, government bodies, contractors and industry partners involved in transport projects.

Unique Value Proposition

A single government authority that leads the development of safe, integrated and efficient transport systems across all modes (roads, rail, ferries, light rail and point-to-point) with a strong emphasis on safety, accessibility and sustainability.

Technical Requirements

Not explicitly specified; references to digital tools and platforms include Live Traffic, TransportNSW.info, Opal card management, and general online feedback/communication channels.

Pricing Model

Not specified; operates as a government agency providing public transport and infrastructure services.

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