University of Michigan Library
Business Profile
Core Value Proposition
University of Michigan Library provides access to comprehensive library resources, spaces, and expert assistance to support the instructional, research, and service activities of the University of Michigan community.
Target Customer
{"University of Michigan undergraduate and graduate students","Faculty and researchers","Instructors and University staff","International students and researchers","Clinical providers (Michigan Medicine Ann Arbor Medical Campus)","Guests, alumni, and retired faculty"}
Key Differentiator
Combination of multiple on-campus libraries and extensive online resources, strong special collections, and dedicated spaces and services (e.g., Research Guides, Find a Specialist, Interlibrary Loan, bookable study spaces, and digitization/publishing initiatives) that serve both general users and researchers across disciplines.
Implementation Timeline
{"Not specified in provided content"}
Pain Points
- 1Difficulties locating and accessing materials across multiple libraries and databases
- 2Need for off-campus access to online resources and materials
- 3Finding subject-specific expertise and guided research support
- 4Finding suitable study spaces and managing item pickup/delivery
Key Features
- 1Central catalog search of materials, articles, and databases
- 2Research guides and specialist consultations (Find a Specialist, Ask a Librarian)
- 3Request items for pickup or delivery and access online resources on/off-campus
- 4Extensive study spaces and bookable rooms across multiple libraries
- 5Interlibrary loan, delivery to departments, and access to digitization/publishing services and special collections
Target Customer Industries
Decision Makers
- 1Librarian
- 2Dean
Client Results
- 1Not specified in provided content
Competitive Advantages
- 1Broad physical footprint with Hatcher, Shapiro, Taubman Health Sciences Library, Asia Library, Fine Arts Library, Music Library, and more
- 2On-campus and off-campus access to extensive online resources (databases, journals, catalogs) and online discovery tools
- 3Strong emphasis on research support (Find a Specialist, Research Guides, open access and copyright support, data services, and digital scholarship services)
- 4Robust special collections and archives (e.g., various subject collections, Papyrology, Galileo Manuscripts, music collections)
- 5Integrated services for borrowing, renewals, and delivery, plus interlibrary loan and access to digitization/publishing resources
Key Benefits
Additional Product Information
Product Description
A university library system providing physical libraries, digital resources, special collections, research support, and learning spaces to support teaching, learning, research, and service activities at the University of Michigan.
Target Market
University of Michigan students, faculty, researchers, staff, international students, clinicians, alumni, guests, and retired faculty
Unique Value Proposition
A comprehensive, multi-location library ecosystem offering extensive digital resources, specialized libraries and spaces, extensive special collections, and dedicated research support to advance education, research, and scholarship for the UM community.
Technical Requirements
On-campus and off-campus access to online resources; access through library services and accounts for resource delivery and interlibrary loan
Pricing Model
Not disclosed
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