uppsala.se (Uppsala kommun website)

Business Profile

Core Value Proposition

uppsala.se provides centralized access to Uppsala kommun's services and information, including school, care, jobs, culture, leisure, traffic, building permits, and politics.

Target Customer

Residents of Uppsala municipality, local businesses, organizations, job seekers, students, and visitors seeking municipal services and information.

Key Differentiator

Official one-stop municipal portal with integrated services and information across multiple domains (building, roads, businesses, culture, welfare, education, jobs), multilingual options, accessibility features, and channels for feedback and reporting (Felanmälan, Synpunkter) plus open data resources.

Implementation Timeline

Value is available immediately upon using the site for information; interactive features (feedback, fault reporting) require user actions and may involve downstream processing by the municipality.

Pain Points

1Difficulty finding comprehensive, official information about all municipal services in one place
2Need for online channels to report faults or provide feedback to the municipality
3Access needs to be available in multiple languages and be accessible to all users

Key Features

1Central navigation to services: Bygga och bo, Gator och trafk, Företag och näringsliv, Kultur och fritid, Stöd och omsorg, Skola och förskola, Jobba i Uppsala kommun, Kommun och politik
2Online feedback and fault reporting: Synpunkter, Felanmälan
3Open data and statistics: Kartor och statistik, Öppna data
4News and updates: Nyheter och pressmeddelanden
5Open contact options: Kontaktcenter och olika vägar för kommunkontakt
6Destination Uppsala and cultural offerings as part of the portal

Target Customer Industries

Client Results

1Immediate access to official municipal information and services
2Improved citizen engagement through feedback and reporting tools
3Centralized portal reduces time to locate services and information
4Access to open data and maps for planning, transparency, and public insight

Competitive Advantages

1Official, authoritative source of municipal information
2Multilingual options and accessibility considerations (Språk, Tillgänglighetsredogörelse)
3Integrated channels for feedback and fault reporting (Synpunkter, Felanmälan)
4Open data, maps, and statistics support transparency and planning
5Consolidated navigation across diverse service areas (education, welfare, housing, traffic, business, culture)

Key Benefits

1Centralized access to municipal services and information

2Direct channels for feedback and fault reporting

3News, updates, and transparency through open data and statistics

4Language support and accessibility features

5Integrated maps, planning information, and service categories

Additional Product Information

Product Description

Official municipal information portal providing access to services, information, and e-services across Uppsala kommun.

Target Market

Residents, businesses, and organizations in Uppsala municipality seeking municipal services and information.

Unique Value Proposition

A centralized, official portal that combines service access, governance information, user feedback channels, and open data, all tailored to Uppsala residents and businesses.

Technical Requirements

JavaScript must be enabled to leave synpunkter (feedback); site uses cookies and supports accessibility reporting (Tillgänglighetsredogörelse).

Pricing Model

Not specified in the content

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