UW Libraries

Business Profile

Core Value Proposition

UW Libraries provides access to research databases, journals, reference materials, and research support services for University of Washington users.

Target Customer

University of Washington students, faculty, researchers, and staff

Key Differentiator

Extensive, UW-specific, multi-library ecosystem with subject-focused libraries (e.g., Health Sciences, Engineering, Foster Business, Li Lu Library, Odegaard Undergraduate Library, Suzzallo and Allen Libraries, etc.) and Open Scholarship resources, plus 24/7 librarian support

Implementation Timeline

Not specified; resources and support are available online or via immediate access and 24/7 help

Pain Points

1Accessing journals, databases, and research materials off-campus
2Finding credible and reliable information quickly
3Managing citations and bibliographies

Key Features

1Articles & Research Databases
2Journal Search
3Research Guides
4Undergraduate Researcher Tutorial
524/7 Chat and Librarian Consultations; Off-Campus Access & Technical Support

Target Customer Industries

Decision Makers

1Librarian

Client Results

1Improved access to scholarly resources (articles, databases, journals)
2Enhanced information literacy via research guides and tutorials
3On-demand assistance through 24/7 chat and librarian consultations
4Support for off-campus access and remote research

Competitive Advantages

1UW-focused, multi-library environment with specialized libraries and extensive collections
2Open Scholarship Commons and Open Access resources for scholarly publishing
3Wide range of support options (consultations, 24/7 chat, in-person assistance)
4Flexible access options for on-campus and off-campus users

Key Benefits

1Access to a broad spectrum of scholarly resources (articles, databases, journals, e-newspapers, maps, etc.)

2Tailored research guides and subject-specific libraries

3Self-paced tutorials (e.g., Undergraduate Researcher Tutorial)

4Open Scholarship and Open Access resources for publishing and data sharing

5Robust support including 24/7 chat and in-person consultations, plus off-campus access

Additional Product Information

Product Description

A university library system serving the University of Washington with access to articles, databases, research guides, tutorials, and librarian support across multiple subject libraries and special collections.

Target Market

University of Washington community (students, faculty, researchers, staff) and affiliated users

Unique Value Proposition

UW Libraries combines UW-specific, multi-library resources with open scholarship options and round-the-clock expert support to enable credible, efficient research.

Technical Requirements

{"On-campus entry commonly requires a Husky Card at some libraries (Health Sciences and Li Lu Libraries; Odegaard may accept Husky Card, Cascadia Card, or UWAA with photo ID)","Off-campus access via Husky OnNet or off-campus proxy","UW NetID used for certain services (e.g., pickup for non-Husky Card users via UW Libraries) and general remote access"}

Pricing Model

Not specified

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