Business Profile
Verint Messaging delivers great customer experiences on the messaging apps and social media platforms your customers use every day, with personalized conversations, intelligent automation, and actionable insights.
Contact center agents, CX managers, and customer-service teams in mid-to-large enterprises seeking to manage private messaging channels (WhatsApp, Messenger, Instagram, SMS, etc.).
Play Mode automatic content distributor that eliminates manual triage, enabling fully automated inbound case distribution, plus seamless bot and human handoffs within a single, context-rich conversation across channels.
Not specified in the provided content.
The Volaris intelligent virtual assistant resolves 78% of inbound queries on messaging channels, enabling 360% YoY growth in customer interactions with only a 9% increase in agents.
Case study highlighting increased agent capacity.
Scheduling time reduced from four hours to 15 minutes per week.
NOS case study demonstrating improved NPS and agent productivity with Verint Messaging (up to 20 agents referenced).
Case study showing deployment of Verint Messaging to build relationships with customers.
Featured case study; outcomes not detailed in the provided content.
Verint Messaging powers private messaging and social media customer service, unifying channels with AI-powered automation, intelligent routing, and analytics.
Enterprises seeking private messaging and social channel customer service across industries (finance, insurance, travel, telecom, and e-commerce).
Unified cross-channel agent desktop with automated inbound handling, bot and human handoffs, Play Mode distribution, and analytics for private messaging and social channels.
Open CCaaS platform; back-end integrations; centralized knowledge management; dashboards with no coding required.
Not disclosed
Based on matching: problems solved, key features, industries
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