WifiPay
Business Profile
Core Value Proposition
WifiPay provides automation for ISP billing, payment processing, and customer management across Africa, enabling accelerated revenue growth and streamlined operations.
Target Customer
Internet service providers (ISPs) in Africa seeking automated billing, payment processing, and customer self-service capabilities.
Key Differentiator
Africa-focused billing platform with native mobile money integrations (e.g., M-Pesa, MTN Mobile Money), multi-currency and multi-language support, hotspot/PPPoE management, white-label/API capabilities, and robust analytics.
Implementation Timeline
Not explicitly specified; 7-day free trial available
Pain Points
- 1Manual, slow payment collection and invoicing processes
- 2Limited payment methods requiring manual reconciliation
- 3High support workload due to billing tasks and lack of self-service for customers
Key Features
- 1Automated billing and invoicing with multi-currency support
- 2Recurring billing, payment reminders, and dunning
- 3Hotspot & PPPoE management with activation servers, bandwidth throttling, and session monitoring
- 4Customer self-service portal for payments, plan changes, tickets, and usage
- 5Real-time analytics and revenue analytics, customer insights
- 6Mobile money integration (M-Pesa, MTN Mobile Money, etc.) and other African payments
- 7RESTful APIs, Webhook support, and custom integrations
Target Customer Industries
Decision Makers
- 1CEO
- 2Operations Manager
- 3Founder
Client Results
- 170% faster payment collection
- 245% average revenue increase
- 385% reduction in support tickets
- 420 hours weekly time savings
Competitive Advantages
- 1Africa-focused with 19 countries and 1000+ ISPs
- 2High uptime (99.9%) and 24/7 support
- 3Native mobile money integrations and multi-currency/multi-language support
- 4White-label options and custom integrations via RESTful API
- 5Onboarding includes a one-time setup fee (Ksh 1,500)
Key Benefits
Case Studies & Success Stories
ConnectNet Kenya - 70% faster payments and 45% revenue growth
James Mwangi, CEO, reports 70% faster payment collection and a 45% revenue increase since WifiPay implementation; self-service portal praised by customers.
SafariNet Tanzania - Seamless mobile money integration improves satisfaction
Amina Hassan, Operations Manager, notes seamless M-Pesa and MTN Mobile Money integration and a 60% improvement in customer satisfaction.
QuickConnect Nigeria - Automation saves time and provides analytics
Emmanuel Okafor, Founder, states automation saved 20 hours per week on billing tasks and analytics dashboard provides insights.
Additional Product Information
Product Description
WifiPay is an ISP billing automation platform for Africa, offering automated billing, multi-method payment processing, customer self-service, analytics, and API integrations tailored to the African market.
Target Market
Internet service providers (ISPs) across Africa
Unique Value Proposition
Africa-focused ISP billing platform with native mobile money integrations, multi-currency and multi-language support, hotspot/PPPoE management, and white-label/API capabilities to scale African ISPs.
Technical Requirements
RESTful APIs, Webhook support; hotspot/PPPoE management; activation servers; bandwidth control; RADIUS PPPoE session management
Pricing Model
Plans: Starter, Growth, Enterprise; PPPoE Starter; Scalable PPPoE; monthly fees in KES; one-time onboarding/setup fee of Ksh 1,500; 7-day trial with no setup fees during trial; 'View Complete Pricing' option available.
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