Zoom Workplace
Business Profile
Core Value Proposition
[Zoom Workplace] provides an AI-first collaboration platform that unifies meetings, team chat, phone, email/calendar, docs, whiteboard, spaces/rooms, and CX/workforce tools to connect teams and customers.
Target Customer
{"Small and midsize businesses","Enterprise","Information Technology","Customer Experience","Sales and Revenue","Facilities","Marketing and Events"}
Key Differentiator
AI-first platform with built-in AI Companion across Zoom Workplace features, plus a broad integrations and apps ecosystem (APIs/SDKs, App Marketplace), and specialized CX/workforce tools.
Implementation Timeline
Implementation and value typically realized within weeks to a few months, depending on deployment scope and integrations.
Pain Points
- 1Fragmented communications across meetings, messaging, and email/calendar that hinder collaboration
- 2Disjointed customer interactions and support across contact center, virtual agents, and webinars
- 3Complex hybrid/workspace management and employee engagement without a single integrated solution
Key Features
- 1Meetings, Team Chat, Phone, Mail & Calendar, Scheduler
- 2Docs, Whiteboard, Clips, Tasks, Workflow Automation
- 3Video Management, Spaces/Rooms, Workspace Reservation
- 4Digital Signage, Visitor Management, Workvivo
- 5Contact Center, Virtual Agent, Webinars, Revenue Accelerator, AI Companion
- 6APIs/SDKs, App Marketplace, Integrations for Zoom Workplace
Target Customer Industries
Decision Makers
- 1CIO
- 2CTO
- 3VP IT
- 4Head of Customer Experience
- 5Director of Marketing and Events
- 6VP of Sales
Client Results
- 1Improved agent performance and productivity in contact center contexts
- 2Enhanced collaboration and productivity across teams and departments
- 3More personalized customer experiences and potential cost savings
Competitive Advantages
- 1All-in-one AI-first collaboration platform (meetings, chat, email/calendar, docs, video, and CX tools)
- 2Built-in AI Companion and automation across workflows
- 3Extensive API/SDK ecosystem and app marketplace for custom integrations
- 4Industry- and audience-specific solutions (Education, Financial Services, Government, Healthcare, Manufacturing)
Key Benefits
Additional Product Information
Product Description
A unified, AI-first collaboration platform from Zoom that combines meetings, team chat, phone, email/calendar, docs, whiteboard, spaces/rooms, and customer-experience tools to enable productive, connected teams.
Target Market
Small and midsize businesses and enterprises seeking integrated collaboration, CX, and workforce engagement solutions across industries including Education, Financial Services, Government, Healthcare, and Manufacturing.
Unique Value Proposition
AI Companion-powered, all-in-one Zoom Workplace with extensive collaboration, CX, and workspace management capabilities plus a broad developer ecosystem.
Technical Requirements
APIs and SDKs available; desktop installation supported; download center; App Marketplace; Webhooks.
Pricing Model
Not specified in the provided content.
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