1-800-Flowers.com

Business Profile

Core Value Proposition

1-800-Flowers.com provides flower delivery and gifts online with same-day delivery, a broad assortment of flowers, plants, gift baskets, and gourmet gifts, backed by a 100% satisfaction guarantee.

Target Customer

Individuals and businesses seeking to send flowers and gifts for personal occasions (birthdays, anniversaries, sympathy, get well, etc.) and corporate gifting, with nationwide and international delivery.

Key Differentiator

Celebrations Passport program offering free shipping/no service charge year-round, combined with nationwide and international delivery via a network of local florists and a 100% satisfaction guarantee.

Implementation Timeline

Same-day delivery is available; orders must be placed by specific cutoff times in the recipient’s time zone (2:30 p.m. weekdays, 1:15 p.m. Saturdays, 11:45 a.m. Sundays).

Pain Points

1Last-minute or same-day gifting needs with reliable delivery.
2Ensuring fresh, high-quality flowers and gifts with a guarantee.
3Finding a wide, one-stop selection of flowers, plants, and gifts available online for various occasions.

Key Features

1Same-day flower delivery (time cutoffs: 2:30 p.m. weekdays, 1:15 p.m. Saturdays, 11:45 a.m. Sundays, in recipient's time zone).
2Extensive product catalog including flowers, plants, gift baskets, and gourmet gifts.
3Celebrations Passport program with free shipping/no service charge for a year.
4International flower delivery through partnerships with local florists and growers.
5100% Satisfaction Guarantee and support from Sympathy Advisors for funeral/sympathy orders.

Target Customer Industries

1Public Relations

Decision Makers

1Not disclosed in provided content

Client Results

1Faster, reliable gifting outcomes due to same-day delivery capabilities.
2Improved customer satisfaction through the 100% Satisfaction Guarantee.
3Cost savings and predictable shipping with Celebrations Passport free shipping (no service charge) year-round.

Competitive Advantages

1Celebrations Passport provides free shipping/no service charge for a year.
2Global reach with international delivery through a network of local florists.
3100% Satisfaction Guarantee for quality and service.
4Large, diverse catalog across flowers, plants, gift baskets, and gourmet gifts.
5Dedicated support for sympathy and funeral arrangements.

Key Benefits

1Same-day delivery

2Wide selection of flowers, plants, gift baskets, and gifts

3Free shipping on Celebrations Passport

4International delivery

5Satisfaction guarantee

Additional Product Information

Product Description

Online flower and gift delivery service offering flowers, plants, gift baskets, and other gifts with same-day and international delivery; 100% Satisfaction Guarantee.

Target Market

Individuals and businesses seeking timely, reliable flower and gift delivery in the US and internationally

Unique Value Proposition

Free shipping/no service charge with Celebrations Passport, combined with nationwide and international delivery, and a 100% satisfaction guarantee

Technical Requirements

Not specified in provided content

Pricing Model

Pricing shown on product pages with promotions; examples include Bouquet of the Month starting at $34.99; various price tiers and discounts (e.g., Rose Sales, under $30/under $50/under $75) noted in the content

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