1-800-Flowers.com
Business Profile
Core Value Proposition
1-800-Flowers.com provides flower delivery and gifts online with same-day delivery, a broad assortment of flowers, plants, gift baskets, and gourmet gifts, backed by a 100% satisfaction guarantee.
Target Customer
Individuals and businesses seeking to send flowers and gifts for personal occasions (birthdays, anniversaries, sympathy, get well, etc.) and corporate gifting, with nationwide and international delivery.
Key Differentiator
Celebrations Passport program offering free shipping/no service charge year-round, combined with nationwide and international delivery via a network of local florists and a 100% satisfaction guarantee.
Implementation Timeline
Same-day delivery is available; orders must be placed by specific cutoff times in the recipient’s time zone (2:30 p.m. weekdays, 1:15 p.m. Saturdays, 11:45 a.m. Sundays).
Pain Points
- 1Last-minute or same-day gifting needs with reliable delivery.
- 2Ensuring fresh, high-quality flowers and gifts with a guarantee.
- 3Finding a wide, one-stop selection of flowers, plants, and gifts available online for various occasions.
Key Features
- 1Same-day flower delivery (time cutoffs: 2:30 p.m. weekdays, 1:15 p.m. Saturdays, 11:45 a.m. Sundays, in recipient's time zone).
- 2Extensive product catalog including flowers, plants, gift baskets, and gourmet gifts.
- 3Celebrations Passport program with free shipping/no service charge for a year.
- 4International flower delivery through partnerships with local florists and growers.
- 5100% Satisfaction Guarantee and support from Sympathy Advisors for funeral/sympathy orders.
Target Customer Industries
Decision Makers
- 1Not disclosed in provided content
Client Results
- 1Faster, reliable gifting outcomes due to same-day delivery capabilities.
- 2Improved customer satisfaction through the 100% Satisfaction Guarantee.
- 3Cost savings and predictable shipping with Celebrations Passport free shipping (no service charge) year-round.
Competitive Advantages
- 1Celebrations Passport provides free shipping/no service charge for a year.
- 2Global reach with international delivery through a network of local florists.
- 3100% Satisfaction Guarantee for quality and service.
- 4Large, diverse catalog across flowers, plants, gift baskets, and gourmet gifts.
- 5Dedicated support for sympathy and funeral arrangements.
Key Benefits
Additional Product Information
Product Description
Online flower and gift delivery service offering flowers, plants, gift baskets, and other gifts with same-day and international delivery; 100% Satisfaction Guarantee.
Target Market
Individuals and businesses seeking timely, reliable flower and gift delivery in the US and internationally
Unique Value Proposition
Free shipping/no service charge with Celebrations Passport, combined with nationwide and international delivery, and a 100% satisfaction guarantee
Technical Requirements
Not specified in provided content
Pricing Model
Pricing shown on product pages with promotions; examples include Bouquet of the Month starting at $34.99; various price tiers and discounts (e.g., Rose Sales, under $30/under $50/under $75) noted in the content
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