Agentforce 360 Platform
Business Profile
Core Value Proposition
Agentforce 360 Platform provides Agentic AI-powered digital workers to automate enterprise processes across sales, service, and operations, integrating with Slack and Salesforce to boost productivity, governance, and observability.
Target Customer
C-suite and senior leaders responsible for digital transformation, IT strategy, and customer experience (e.g., CTOs, CIOs, VP/Director of Digital Transformation, Heads of AI, Heads of Customer Experience).
Key Differentiator
Four-pillar platform tightly integrated with Salesforce and Slack, combining Agent Script, Atlas Reasoning Engine, and a native voice interface (Agentforce Voice) to deploy enterprise-scale digital workers with governance, data unification (Data 360, Customer 360), and observability. Strong emphasis on real-world case outcomes and Slack collaboration.
Implementation Timeline
{"availability":"Agentforce Voice generally available from October 2025","notes":"Other components and broader deployment timelines not specified in content"}
Pain Points
- 1Inability to scale human agents to meet peak customer service and sales demand.
- 2Disparate data and workflows across systems hindering AI-driven automation and governance.
- 3Limited, manual, or non-integrated AI tooling leading to inconsistent outcomes and governance gaps.
Key Features
- 1Agent Script with conditional logic and tool-use controls for deterministic agent behavior
- 2Atlas Reasoning Engine enabling hybrid reasoning and multi-provider AI integration (e.g., Google Gemini, OpenAI, Anthropic)
- 3Agentforce Voice providing a natural, real-time voice interface with automatic transcription for multi-channel interactions
- 4Slack integration to surface digital workers in channels and integrate with collaboration workflows
- 5Data 360 platform and Customer 360 applications to unify data and enterprise logic for AI agents
Target Customer Industries
Decision Makers
- 1Chief Technology Officer (CTO)
- 2President and Chief Engineering & Customer Success Officer
- 3Chief Technology Officer (CTO) of a customer (example: Ryan Teeples is CTO at 1-800Accountant mentioned in case)
- 4Head of Digital Transformation (inferred from buyer personas in enterprise deployments)
Client Results
- 18 million support conversations conducted in seven languages
- 215% increase in marketing website pipeline
- 368,000 employees elevated using Agentforce within Slack
- 4106 facilities providing 24/7 support
- 5Customer anecdotes include 90% case deflection rate and 70% of chat questions resolved instantly (from 1-800Accountant example)
- 6DirectTV case: 300,000 billing inquiry hours saved; 50,000 items handled in one week
- 7PenFed Credit Union saved $2 million using Agentforce in loan underwriting
- 8Under Armour doubled its case deflection and doubled customer satisfaction within two months
Competitive Advantages
- 1Tight integration across Salesforce, Slack, and CCaaS providers for seamless workflows
- 2AI-driven automation with governance and observability embedded into the platform
- 3Hybrid reasoning and advanced AI capabilities via Atlas and Agent Script for complex tasks
- 4Voice capability enabling natural-language interactions and real-time dialogue management
- 5Strong real-world ROI signals from multiple enterprise customer deployments
Key Benefits
Case Studies & Success Stories
1-800Accountant (Finance/Professional Services)
Agentforce deployment delivered 90% case deflection during tax week 2025 and enabled instant resolution of about 70% of chat questions with AI agents.
DirectTV (Media/Entertainment)
Agentforce helped save 300,000 hours of billing inquiry work; agents processed 50,000 items in one week.
PenFed Credit Union (Finance)
Agentforce contributed to $2 million in savings in loan underwriting processes.
Under Armour (Retail)
Deployment doubled case deflection and doubled customer satisfaction within two months.
Additional Product Information
Product Description
A platform of Agentic AI-enabled digital workers designed to automate enterprise tasks across sales, service, and operations, featuring Agent Script, Atlas Reasoning Engine, Voice capabilities, Slack integration, and data/AI governance with Data 360 and Customer 360, integrated with Salesforce and CCaaS offerings.
Target Market
Large enterprises seeking scalable AI automation for customer-facing and internal processes, especially those already using Salesforce and Slack, and requiring governance/observability for AI agents.
Unique Value Proposition
Agentforce 360 combines native digital workers with deep Salesforce/Slack integration, reinforced governance, data unification, and multi-channel capabilities to deliver measurable outcomes (ROI, improved CSAT, efficiency) at scale.
Technical Requirements
Requires Salesforce ecosystem involvement; Slack integration (potential Slack license bundling in Enterprise Edition); CCaaS integrations supported (e.g., Genesys, Amazon Connect, Five9, NiCE, Vonage); availability of Agentforce Voice (GA from Oct 2025).
Pricing Model
Not disclosed in the provided content
Companies Solving Similar Problems
Based on matching: problems solved, target roles, key features, industries
Managed IT Services
Managed IT Services provides ongoing management and maintenance of your IT environment by Mindsight's expert-level engineers, including 24/7 monitoring, cybersecurity, disaster recovery, and collaboration capabilities.
KODAK PROSPER Print Solutions
Kodak provides advanced digital printing solutions with unmatched speed and precision for commercial, publishing, and packaging printing.
hCaptcha Enterprise
hCaptcha provides privacy-first online security to protect services from automated and human threats while preserving user privacy.
ShortPixel Image Optimizer
ShortPixel Image Optimizer provides image optimization and conversion to WebP/AVIF to speed up websites and reduce bandwidth.
UXmatters
UXmatters provides insights and inspiration for the user experience community through a web magazine with articles on UX topics, strategy, research, design, and industry trends.
DatacenterDynamics (DCD)
DatacenterDynamics provides comprehensive news, analysis, and opinion on the data center industry, offering insights into hyperscale and cloud, colocation and wholesale, AI, semiconductors, Edge computing, investment, and REITs.
Get More Profiles Like This
Join 2,000+ professionals getting weekly sales intelligence updates from GoAgentic
Ready to Transform Your Sales Pipeline?
Join 700+ sales professionals automating outreach with AI.
Start Free Trial
No credit card required