Managed IT Services

Business Profile

Core Value Proposition

Managed IT Services provides ongoing management and maintenance of your IT environment by Mindsight's expert-level engineers, including 24/7 monitoring, cybersecurity, disaster recovery, and collaboration capabilities.

Target Customer

Mid-market enterprises (global) seeking comprehensive managed IT services, cloud management, cybersecurity, collaboration tools, and IT consulting.

Key Differentiator

Expert-only engineers paired with SSAE18 SOC 2 Type II certification, ITIL-based processes and SLAs, and a strong track record (notably ~90% client renewal) that position Mindsight as a long-term partner rather than a project-based vendor.

Implementation Timeline

Not specified in the provided content

Pain Points

1IT talent shortages limiting in-house capability
2Escalating cybersecurity threats requiring managed protection
3Tightening IT budgets and cost pressures

Key Features

1Remote Monitoring and Management (RMM)
2Managed Cybersecurity with Alert Logic
3Virtual CISO
4Managed Disaster Recovery / Backup as a Service
5IT Help Desk

Target Customer Industries

Decision Makers

1Sr. VP & CIO
2Chief Technology Officer (CTO)
3COO
4Superintendent
5Vice President, Information Systems and Security
6Director of Information Technology

Client Results

1High client renewal rate and ongoing long-term partnerships
2Clients experience safe, reliable, and cost-effective IT systems
3Mindsight acts as an extension of the client’s IT team, improving risk visibility and decision-making
4Proactive risk identification and opportunities informed by Mindsight leadership

Competitive Advantages

124-hour monitoring and proactive risk management
2Expert-only engineering talent
3SOC 2 Type II certification and ITIL-based processes with SLAs
4Strong client renewal/retention and long-term client relationships
5Broad, integrated capabilities across MSP, cloud, cybersecurity, collaboration, and DC/DR

Key Benefits

124/7 monitoring and proactive risk management

2Extends client IT teams with expert engineers

3Reliable, cost-effective IT systems with strong governance

4SOC 2 Type II certification and ITIL-based SLAs

5Comprehensive coverage across MSP, cloud, cybersecurity, and collaboration

Case Studies & Success Stories

Byline Bank partnership

Case #1

Engineers are an extension of the bank’s IT team; Mindsight is highly skilled and technical with a long-term relationship (over 10 years).

Carver Pump Company MSP relationship

Case #2

Mindsight has been the MSP for almost a decade; proactive support and risk/opportunity visibility, contributing to a safe, reliable, and cost-effective system.

Rewards Network collaboration

Case #3

Mindsight supported AWS projects and delivered differentiation through proactive, advanced technical capabilities.

Superior Ambulance IT partnership

Case #4

Open communication and reliable support ensuring clarity and continuity in critical IT operations.

Cook County SD 130 IT services

Case #5

Proactive communication and strong support that minimizes interruptions to district operations.

Cayan technology leadership

Case #6

Feedback highlights professionalism and responsiveness from Mindsight’s team.

Doumak IT leadership

Case #7

Noted top-notch talent and strong professionalism from Mindsight’s team.

Additional Product Information

Product Description

A comprehensive managed IT services suite delivering 24/7 monitoring, cybersecurity, disaster recovery, and collaboration tools for mid-market organizations.

Target Market

Mid-market enterprises globally seeking managed IT, cloud, cybersecurity, and collaboration solutions.

Unique Value Proposition

Expert-only engineers delivering reliable, secure IT solutions with SOC 2 Type II certification and ITIL-based governance, backed by high client retention and a broad, integrated service portfolio.

Technical Requirements

SSAE18 SOC 2 Type II certified; ITIL-based processes and SLAs; security through Alert Logic; networking and collaboration solutions (e.g., Meraki, Cisco/Genesys) and cloud services

Pricing Model

Not publicly disclosed; there is a note indicating that pricing is subject to change due to external factors such as tariffs.

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