Brisbane City Council Services

Business Profile

Core Value Proposition

Brisbane City Council services provides a wide range of local government services and information to Brisbane residents and local communities.

Target Customer

{"Brisbane residents and local communities","ratepayers and property owners","local businesses seeking Council services","library users","event organizers"}

Key Differentiator

Brisbane is the only council in Australia to subsidise public transport, delivering a record public transport subsidy and an additional 160,000 bus services per year as part of Brisbane’s New Bus Network.

Implementation Timeline

Initiatives and budgeting are focused on the 2025-26 financial year, with ongoing programs (e.g., Olympic Corridors tree planting, Suburbs-First investments) and multi-year projects mentioned (e.g., two-year Olympic Corridors program).

Pain Points

1Keeping costs down while delivering essential city services (including the cheapest rates in South East Queensland).
2Accessing clear, centralized information and key documents (budgets, fees, and charges) online.
3Improving transport infrastructure and suburban living through ongoing investments (e.g., Brisbane Metro, New Bus Network, road resurfacing).

Key Features

1Online rates payment and multiple payment options (Mastercard, Visa, American Express).
2BPAY and BPAY View options, plus direct debit/automatic payments.
3Donation option for the $15 rates discount to the Lord Mayor’s Charitable Trust.
4Access to the Annual Plan and Budget 2025-26 and supporting documents (various PDFs).
5Emergency resources and weather alerts via an emergency dashboard.

Target Customer Industries

Decision Makers

1Lord Mayor

Client Results

1Cheapest rates in South East Queensland for owner-occupied houses (rate impact described in the budget).
2Record public transport subsidy to keep Brisbane moving.
3An additional 160,000 bus services delivered every year as part of the New Bus Network.
4Citywide rollout of green waste recycling bins for eligible households.
5Investments in Mt Coot-tha precinct protection and related park/amenity enhancements.

Competitive Advantages

1Cheapest rates in South East Queensland
2Only council in Australia to subsidise public transport
3Record public transport subsidy and expansion of bus services
4Suburbs-First Guarantee funding supporting festivals, libraries, parks, and community spaces
5100% infrastructure charge waivers for community housing providers delivering social and affordable housing

Key Benefits

1Cost savings for residents (cheapest rates in the region)

2Improved public transport and mobility through subsidies and network expansion

3Easier payments and rates management online

4Access to comprehensive budget documents and supporting materials

5Enhanced community services, parks, libraries, and festivals

Additional Product Information

Product Description

A local government portal and service suite delivering resident and community services, budgeting and financial information, rates management, emergency resources, and access to cultural and civic programs for Brisbane residents and local communities.

Target Market

Brisbane residents, ratepayers, property owners, local businesses, libraries and cultural institutions, and community groups seeking Council services and information.

Unique Value Proposition

Brisbane City Council uniquely combines widespread resident services with a strong transport subsidy program and suburban-focused investment (Suburbs-First Guarantee), backed by transparent budgeting and extensive online service options.

Technical Requirements

Online payments require a payment method (Mastercard, Visa, American Express); BPAY and BPAY View supported; direct debit options available; a rates notice and bill/account numbers are needed to pay rates.

Pricing Model

Rates payments: minimum amount $10; card payments may incur a surcharge; BPAY payments do not incur a surcharge. Some programs mention charitable donations or discounts (e.g., $15 rates discount donation to Lord Mayor’s Charitable Trust).

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