Bundesministerium für Inneres (BMI)

Business Profile

Core Value Proposition

Bundesministerium für Inneres provides information and services related to internal security, policing, migration, asylum, and public safety in Austria.

Target Customer

Austria's general public (citizens and residents) seeking safety information and citizen services; government and public sector users; law enforcement and security personnel; organizations/associations needing regulatory or safety information.

Key Differentiator

Official government authority offering a broad, integrated hub for security, policing, migration, and civil protection information, with dedicated accessibility options (Leichter Lesen, Gebärdensprache) and built-in citizen services.

Implementation Timeline

Not explicitly stated; information appears to be updated periodically with latest updates referenced to 2025.

Pain Points

1Need for trustworthy, centralized information on safety, police, and migration topics.
2Access barriers for people with disabilities or limited language proficiency.
3Navigating complex public administration processes (citizenship, migration, asylum, civil protection) and finding relevant services.

Key Features

1Comprehensive government information portal covering police, migration/asylum, civil protection, and public safety topics.
2Accessibility-focused sections: Leichter Lesen (easy-to-read) and Informationen in Gebärdensprache (sign language videos).
3Citizen services hub (Bürgerservice) including Notruf, Bürgertelefon, and online services like Online Diebstahlsanzeige and travel document information (Reisepass/Personalausweis).
4Emergency and security information tools (AT-Alert, Sicherheitspolitik und Strategie, SIAK-Journal, Rechtsschutzbeauftragter, etc.).
5News, press, and updates on internal affairs and security-related topics.

Target Customer Industries

Decision Makers

1Minister of the Interior (Innenminister)
2State Secretary (Staatssekretär)
3Head of Bundespolizeidirektion (Bundespolizeidirektor)
4Director (Landespolizeidirektor / regional police chief)
5Mayor / Governor (Bürgermeister / Landeshauptmann) – mentioned in news items

Client Results

1Improved access to official security and safety information for citizens.
2Enhanced accessibility of content for people with disabilities and non-native German speakers via Leichter Lesen and Gebärdensprache videos.
3Centralized citizen services and contact channels (Bürgerservice, Notruf, Bürgertelefon, online reporting).
4Availability of migration, asylum, and related legal information and processes.
5Access to safety tools and alerts (e.g., AT-Alert) and guidance for safe travel and citizen protections.

Competitive Advantages

1Official, authoritative source for internal affairs and public safety information.
2Broad coverage across policing, migration, asylum, and civil protection in one portal.
3Accessibility initiatives (easy-to-read language and sign language videos) to reach a wider audience.
4Integrated citizen services and reporting tools to streamline public interactions with government services.

Key Benefits

1Authoritative government information and guidance on safety, policing, and migration.

2Accessible content for diverse audiences (easy-to-read formats and sign language videos).

3Centralized access to citizen services and emergency contact points.

4Emergency and security communications infrastructure (AT-Alert, safety resources).

Additional Product Information

Product Description

The Austrian federal ministry responsible for internal affairs, including security, policing, asylum and migration, civil protection, and related policies and citizen services.

Target Market

Austria's citizens, residents, government agencies, police and security personnel, and organizations needing information or services related to internal affairs.

Unique Value Proposition

An official, comprehensive source for internal security, policing, migration, and civil protection information and services, with built-in accessibility (Leichter Lesen, Gebärdensprache) and direct citizen engagement channels.

Technical Requirements

{"No specific external technical requirements documented; content delivered via standard web platforms.","Some Gebärdensprache content provided in HyperSign format with accompanying subtitles and text.","Information designed for web and mobile browser access as part of a public portal."}

Pricing Model

Not disclosed; public government information and services are generally provided free of charge.

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