Business Profile
City Services and 311 provides Edmonton’s non-emergency access to City government information and services, delivering residents, businesses and visitors a central point of contact for city needs with online requests 24/7, phone support 7am–7pm (Mon-Sat), multilingual interpreter services, and after-hours guidance for urgent matters.
{"Residents of Edmonton","Businesses operating in Edmonton","Visitors to Edmonton"}
{"Multilingual interpreter support in more than 180 languages","Centralized 311 hub for city information and service requests","Online 24/7 request submission with status tracking","Phone support 7am–7pm, six days a week (mon-sat)","311 app for mobile requests (iOS and Android)"}
Value is available immediately upon use: 24/7 online submission, 7am–7pm phone access, and after-hours emergency guidance.
A municipal services hub that provides Edmonton residents, businesses and visitors with non-emergency access to City information and services, including online requests, request status tracking, multilingual support, and after-hours guidance for urgent matters.
Edmonton residents, businesses operating in Edmonton, and visitors to Edmonton seeking City services and information
A centralized, multilingual, 24/7-access point to City information and services through 311, enhanced by online requests, status tracking, mobile app, and after-hours support for urgent issues.
Availability of the 311 app (iOS and Android); online form submission for 311 requests; access to 311 phone line during listed hours.
Not specified
Based on matching: problems solved, target roles, key features, industries
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