Code for America
Business Profile
Core Value Proposition
Code for America provides people-centered, government-facing digital services and solutions that make government work better for everyone.
Target Customer
Local, state, and federal government agencies; community organizations; public servants and policymakers seeking to improve benefits delivery and civic tech projects.
Key Differentiator
Non-partisan, non-political 501(c)(3) charitable organization with 15+ years of experience; emphasizes mindful use of technology and human-centered design; pursues a shoulder-to-shoulder partnership model with government and communities.
Implementation Timeline
Not specified in the provided content.
Pain Points
- 1Benefits websites are often complex and difficult to use due to language, accessibility, and mobile design issues.
- 2Administrative burden and inefficiencies for public servants, including handling documentation and eligibility verification.
- 3Difficulty accessing or delivering safety-net programs (e.g., SNAP, Medicaid, Child Tax Credit) and related benefits, including policies like work requirements.
Key Features
- 1Benefits Playbook: a comprehensive guide of best practices for designing human-centered benefits enrollment websites, including accessibility, multilingual support, and streamlined applicant experience.
- 2Work requirements service blueprints: resources to help states implement federal SNAP and Medicaid work requirements.
- 3Partnership model: advisory to deep, long-term engagements with government and community organizations to build digital tools and improve programs.
- 4FileYourStateTaxes example: a case where taxpayers can file a state tax return for free, illustrating government service delivery improvements.
Target Customer Industries
Decision Makers
- 1CEO
Client Results
- 1More efficient, reliable, and resilient government service delivery.
- 2Easier retention of Medicaid benefits.
- 3Ability for taxpayers to file state taxes for free via FileYourStateTaxes.
- 4Improved user experiences and reduced barriers in benefits access.
Competitive Advantages
- 1Non-partisan, non-political stance with a proven track record spanning 15+ years.
- 2People-centered, human-centered design approach to government services.
- 3Hands-on, collaborative partnerships with government and community organizations (shoulder-to-shoulder).
- 4Ability to support a range of engagements from advisory to deep, long-term program implementation.
- 5Publicly documented initiatives around benefits access and safety-net program improvements (e.g., Medicaid, SNAP).
Key Benefits
Case Studies & Success Stories
Shoulder to Shoulder: Designing Simple Solutions that Improve Case Management System Accuracy
Discusses designing simple solutions to improve the accuracy of case management systems.
Shoulder to Shoulder: Building Capacity for State-Owned Benefits Delivery Systems
Discusses building capacity for state-owned benefits delivery systems.
Additional Product Information
Product Description
A nonprofit civic tech organization that partners with government and communities to design and deliver human-centered digital services and programs, including safety-net benefits delivery and related government services.
Target Market
Government agencies at local, state, and federal levels; community organizations; public sector stakeholders seeking to improve benefit delivery and digital government services.
Unique Value Proposition
People-centered civic tech partnerships that combine human-centered design with technology to make government services more accessible, efficient, and resilient across jurisdictions.
Technical Requirements
Not specified in the provided content.
Pricing Model
Not specified in the provided content.
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