Code for America

Business Profile

Core Value Proposition

Code for America provides people-centered, government-facing digital services and solutions that make government work better for everyone.

Target Customer

Local, state, and federal government agencies; community organizations; public servants and policymakers seeking to improve benefits delivery and civic tech projects.

Key Differentiator

Non-partisan, non-political 501(c)(3) charitable organization with 15+ years of experience; emphasizes mindful use of technology and human-centered design; pursues a shoulder-to-shoulder partnership model with government and communities.

Implementation Timeline

Not specified in the provided content.

Pain Points

1Benefits websites are often complex and difficult to use due to language, accessibility, and mobile design issues.
2Administrative burden and inefficiencies for public servants, including handling documentation and eligibility verification.
3Difficulty accessing or delivering safety-net programs (e.g., SNAP, Medicaid, Child Tax Credit) and related benefits, including policies like work requirements.

Key Features

1Benefits Playbook: a comprehensive guide of best practices for designing human-centered benefits enrollment websites, including accessibility, multilingual support, and streamlined applicant experience.
2Work requirements service blueprints: resources to help states implement federal SNAP and Medicaid work requirements.
3Partnership model: advisory to deep, long-term engagements with government and community organizations to build digital tools and improve programs.
4FileYourStateTaxes example: a case where taxpayers can file a state tax return for free, illustrating government service delivery improvements.

Target Customer Industries

Decision Makers

1CEO

Client Results

1More efficient, reliable, and resilient government service delivery.
2Easier retention of Medicaid benefits.
3Ability for taxpayers to file state taxes for free via FileYourStateTaxes.
4Improved user experiences and reduced barriers in benefits access.

Competitive Advantages

1Non-partisan, non-political stance with a proven track record spanning 15+ years.
2People-centered, human-centered design approach to government services.
3Hands-on, collaborative partnerships with government and community organizations (shoulder-to-shoulder).
4Ability to support a range of engagements from advisory to deep, long-term program implementation.
5Publicly documented initiatives around benefits access and safety-net program improvements (e.g., Medicaid, SNAP).

Key Benefits

1Improved access to benefits through user-centered website design and accessibility practices.

2Enhanced government service delivery efficiency and reliability.

3Capacity building for state-run benefits delivery systems.

4A flexible partnership model that scales from advisory to long-term program implementation.

Case Studies & Success Stories

Shoulder to Shoulder: Designing Simple Solutions that Improve Case Management System Accuracy

Case #1

Discusses designing simple solutions to improve the accuracy of case management systems.

Shoulder to Shoulder: Building Capacity for State-Owned Benefits Delivery Systems

Case #2

Discusses building capacity for state-owned benefits delivery systems.

Additional Product Information

Product Description

A nonprofit civic tech organization that partners with government and communities to design and deliver human-centered digital services and programs, including safety-net benefits delivery and related government services.

Target Market

Government agencies at local, state, and federal levels; community organizations; public sector stakeholders seeking to improve benefit delivery and digital government services.

Unique Value Proposition

People-centered civic tech partnerships that combine human-centered design with technology to make government services more accessible, efficient, and resilient across jurisdictions.

Technical Requirements

Not specified in the provided content.

Pricing Model

Not specified in the provided content.

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