Con Edison energy services
Business Profile
Core Value Proposition
Con Edison energy services provides electric, gas, and steam to NYC and Westchester, with online tools to pay bills, manage accounts, report outages, and access energy programs.
Target Customer
Residential customers (renters and homeowners) and business customers (small businesses, nonprofits, multifamily building managers, and commercial/industrial entities) in New York City and Westchester.
Key Differentiator
Integrated energy delivery combined with a broad suite of online account tools, outage reporting/tracking, and access to clean energy programs and electric vehicle initiatives, all backed by a longtime NYC-area utility.
Implementation Timeline
Most online actions (pay bill, manage account, start/stop service) can be completed in minutes; outage information and reporting are real-time; program access and energy-saving resources are available as soon as users engage with the site.
Pain Points
- 1High or unpredictable energy bills and the need to understand charges (billing clarity and assistance options).
- 2Outages and service interruptions requiring real-time information and reporting.
- 3Navigating and access to energy programs, clean energy options, and services (e.g., EV charging, distributed generation).
Key Features
- 1Online bill payment (Pay Bill) with no login required.
- 2Manage My Account for account details, meter readings, and service changes.
- 3Start, move, or stop service and report/track outages with outage maps and claims.
- 4Access to clean energy programs, distributed generation information, and electric vehicle resources.
- 5Targeted resources for renters, homeowners, multifamily building managers, small businesses, and commercial/industrial customers.
Target Customer Industries
Decision Makers
- 1Building Manager
Client Results
- 1Increased reliability and resilience of energy delivery (emphasized in messaging about world-class reliability and resilience).
- 2Ability to view and report outages in real time via outage map and service reporting.
- 3Access to financial assistance options and energy-saving resources through the online portal.
Competitive Advantages
- 1Comprehensive energy delivery (electric, gas, and steam) to NYC and Westchester.
- 2Real-time outage reporting and outage map visibility.
- 3Direct access to energy efficiency tips, financial assistance options, and clean energy programs.
- 4Dedicated resources for diverse customer segments (renters, homeowners, multifamily, small business, commercial/industrial).
Key Benefits
Additional Product Information
Product Description
A utility and energy services platform delivering electric, gas, and steam to New York City and Westchester, with online account management, bill payment, outage reporting, and access to clean energy programs and EV initiatives.
Target Market
Residential customers (including renters and homeowners) and business customers (including small businesses, nonprofits, multifamily building managers, and commercial/industrial) in New York City and Westchester.
Unique Value Proposition
A single utility platform offering traditional energy delivery plus extensive online tools, clean energy programs, and EV/distributed generation resources tailored to a broad mix of residential, commercial, and municipal customers.
Technical Requirements
Online portal access; internet connection required for account management, payments, and program information.
Pricing Model
Not disclosed in the provided content
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