DC.gov (District of Columbia government portal)

Business Profile

Core Value Proposition

[DC.gov] provides District of Columbia residents with information, services, and resources from city agencies via a centralized online portal and service channels (e.g., 311, online payments, and FOIA requests).

Target Customer

District residents (including new residents), local businesses, and visitors seeking government information, services, and resources.

Key Differentiator

Centralized access to a wide range of DC government services across multiple agencies, including online service requests (311), payments, and data resources within a single portal.

Implementation Timeline

Not specified in the provided content

Pain Points

1Difficulty finding government information and services across many agencies
2Need to report issues or request services efficiently and track status
3Need access to licensing, tickets/payments, utilities, education, and public safety information

Key Features

1Online 311 Service Request
2Online Pay a Ticket
3Online Feedback, Complaints and Appeals
4Data, Demographics and Maps portal
5Agency Directory and FOIA Requests

Target Customer Industries

Decision Makers

1Mayor
2Deputy Mayor for Public Safety and Justice
3Deputy Mayor for Education
4Agency Directors

Client Results

1Not specified in the provided content

Competitive Advantages

1One-stop access to a broad set of city services and resources
2Integrated service channels (311) and online payments
3Public data access and mapping resources via Data and Maps portal
4FOIA requests and feedback channels

Key Benefits

1Access to tickets and licensing services online

2Submit service requests and feedback through 311

3Explore utilities, transportation, and education resources

4Access to maps, data, and FOIA resources

Additional Product Information

Product Description

A centralized online portal providing information, services, and resources from DC government agencies, including 311, licensing, payments, and public resources.

Target Market

District residents, local businesses, and visitors seeking DC government information and services

Unique Value Proposition

A centralized, multi-agency government portal that consolidates information, service requests, payments, and data resources in one place

Technical Requirements

JavaScript must be enabled in the browser to access the site

Pricing Model

Not stated

Companies Solving Similar Problems

Based on matching: problems solved, target roles, key features, industries

Boston.gov

Boston.gov provides official information and services for the City of Boston, helping residents and visitors access city resources and stay informed about local events and news.

Government

Public Administration

City of Long Beach Online Services (OpenLB)

City of Long Beach Online Services provides residents, businesses, and visitors with centralized access to city information, services, permits, payments, and transparency tools (via the OpenLB platform).

Government

Public Administration

City of Vancouver Services

City of Vancouver provides a wide range of city services, recreational programs, and community resources for residents and visitors.

Government

Seattle.gov

Seattle.gov provides official city government information and services to citizens, businesses, and visitors.

Government

Detroit.gov City Services Portal

Detroit.gov City Services Portal provides centralized access to Detroit city services, including bus schedules, payments (taxes, water bills, and more), issue reporting, city codes and ordinances, meeting agendas, department contacts, and access to Detroit's Open Data Portal.