Detroit.gov City Services Portal

Business Profile

Core Value Proposition

Detroit.gov City Services Portal provides centralized access to Detroit city services, including bus schedules, payments (taxes, water bills, and more), issue reporting, city codes and ordinances, meeting agendas, department contacts, and access to Detroit's Open Data Portal.

Target Customer

Detroit residents and local businesses seeking city services and information

Key Differentiator

Combines multi-department service access, real-time transit information, governance transparency (agendas and ordinances), and an open data portal within a single site; multilingual support.

Implementation Timeline

Not specified

Pain Points

1Difficulty finding department contacts and information
2Fragmented access to city services across departments
3Limited visibility into city governance documents and civic data

Key Features

1View bus schedules, routes, downloads, and live tracker
2Pay taxes, water bills, and other payments via a payments hub
3Report issues such as potholes and illegal dumping
4View City Codes and Ordinances
5View City Council meeting agendas (past and upcoming)
6View contact information for all departments, offices, and partners
7Sign up for newsletters
8Access Detroit's Open Data Portal (DATA DETROIT)

Target Customer Industries

Decision Makers

1Mayor
2City Clerk
3City Council President
4City Council President Pro Tempore
5City Council District Representative
6Police Commissioners' Chair
7Police Commissioners' Vice Chair
8Police Commissioners' Member At Large

Client Results

1Easier access to city services and information
2Simplified bill payments and issue reporting
3Increased transparency through access to agendas, ordinances, and open data

Competitive Advantages

1Centralized, multi-department access in one portal
2Live transit tracking and route information
3Multilingual support and JavaScript-enabled features
4Open data portal for civic data

Key Benefits

1Convenient access to services (bus schedules, payments, issue reporting)

2Transparency through agendas and open data

3One-stop portal across departments

Additional Product Information

Product Description

A municipal online portal that provides access to Detroit city services across departments, including transit information, payments, issue reporting, governance documents, and an open data portal.

Target Market

Detroit residents and local businesses seeking city services and information

Unique Value Proposition

A centralized hub that combines city service access, real-time transit information, governance transparency, and open civic data in one place

Technical Requirements

Some features require JavaScript; multilingual support includes English, Español, Bengali, and العربية

Pricing Model

Not specified; public municipal portal (free to access)

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