Freshworks
Business Profile
Core Value Proposition
Freshworks delivers enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.
Target Customer
Customer service and IT teams looking for uncomplicated solutions.
Key Differentiator
Freshworks provides enterprise-grade performance without the enterprise-level complexity, with AI-assisted solutions for faster implementation and better ROI.
Implementation Timeline
Fast implementation with rapid impact in action.
Pain Points
- 1Complexity in IT and customer service operations
- 2Slow customer and employee issue resolution
- 3High costs and low efficiency in service management
Key Features
- 1AI-assisted IT Service Management
- 2AI-assisted customer service solutions
- 3Advanced ticketing and automation
- 4Freddy AI for reasoning and resolution
- 5Comprehensive resources for learning and implementation
Target Customer Industries
Decision Makers
- 1CIO
- 2Senior Manager, Global Digital Workplace
- 3IT decision-makers
Client Results
- 1Higher customer and employee satisfaction scores
- 2Faster first contact resolution
- 3Reduced number of tickets and resolution time
Competitive Advantages
- 1Simplified enterprise-grade software
- 2Quick deployment and ease of use
- 3Transparent costs with better ROI
Key Benefits
Case Studies & Success Stories
Automation was one of the driving factors in the selection of Freshservice
Ali Chitsaz, Senior Manager, Global Digital Workplace, highlights automation as a key factor in choosing Freshservice.
Additional Product Information
Product Description
Enterprise-grade, AI-assisted service software for customer and employee experience management.
Target Market
Businesses seeking uncomplicated service delivery solutions.
Unique Value Proposition
Enterprise-grade performance with AI assistance, without complexity.
Technical Requirements
No specific technical requirements noted.
Pricing Model
No specific pricing information available.
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