Get It Done

Business Profile

Core Value Proposition

Get It Done provides a centralized self-service portal and mobile app that lets City of San Diego residents, businesses, and contractors manage a wide range of city services online, including payments, permits, reports, and information access.

Target Customer

City residents; local businesses; contractors and service providers; nonprofit organizations; job seekers; library and park/recreation users.

Key Differentiator

A unified, 24/7 online portal across multiple city departments with diverse actions (payments, permits, reports, maps, service requests) consolidated in one place, plus a mobile app option.

Implementation Timeline

Not explicitly specified in the content; the portal is presented as an available self-service tool with immediate online access.

Pain Points

1Need to access and manage multiple city services from different departments in one place.
2Desire for online status tracking and updates on applications, permits, and service requests.
3Requirement to perform payments (bills, tickets, fines) and registrations (permits, licenses) digitally.

Key Features

1View and pay water/sewer bills
2Pay parking tickets and library fines
3Apply for city permits and licenses (e.g., business tax certificates, STRO licenses, dog licenses)
4View park facility availability and park/ recreation activities
5Submit and track service requests (e.g., potholes, street sweeping, street lights, trash collection, etc.)
6Access maps and public data (crime map, park facilities map, utilities undergrounding maps)

Target Customer Industries

Decision Makers

1Mayor
2Councilmember
3City Attorney
4Independent Budget Analyst
5City Clerk

Client Results

1Improved accessibility to a broad set of city services through a single portal
2Ability to check status and manage payments and requests online
3Faster processing and management of permits, licenses, and service requests

Competitive Advantages

1Centralized access to a wide range of city services across multiple departments
2Online payments and status tracking for various tasks (bills, tickets, permits, reports)
3Mobile app option in addition to the web portal for on-the-go access
4Searchable and actionable options (e.g., 'I Need To' tasks) that cover many common city interactions
5Public information access (maps, event calendars, library resources) in one place

Key Benefits

1Convenient online access to multiple city services from a single platform

2Real-time status visibility for applications and service requests

3Digital payments across utilities, fines, licenses, and other fees

4Enhanced information access through integrated maps and resources

Additional Product Information

Product Description

A city self-service portal and companion mobile app that enables residents, businesses, and contractors to access, apply for, pay for, and track a broad spectrum of City of San Diego services online.

Target Market

Residents, local businesses, contractors, nonprofits, and city employees/officials who interact with City of San Diego services

Unique Value Proposition

One-stop, 24/7 online access to a broad suite of city services (payments, permits, reports, information) via a unified portal and app, reducing friction and improving service delivery.

Technical Requirements

Web portal with Google Translate support; mobile app available (Get It Done App); internet connection required for online access.

Pricing Model

Not disclosed in the content

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