Business Profile
Jitbit Helpdesk provides a simple, AI-enabled, email-first help desk and ticketing system that can be deployed as SaaS or self-hosted, helping teams deliver faster, organized customer support.
Customer support teams, IT service desks, and organizations needing an email-driven ticketing system with automation and integrations.
Email-first ticketing with built-in automation, AI-powered responses and knowledge-base recommendations, and strong integration options, available as both SaaS and on-premises, plus a public ideas forum and IT service management capabilities.
Sign-up and onboarding can be very quick for SaaS (claims of starting to process tickets in less than 30 seconds); deployment and go-live demonstrated within 1 day in at least one customer example.
Customer demoed, installed locally, imported clients/technicians, configured categories, and went live within 1 day.
Switched from a higher-priced helpdesk; perceived value and capabilities from Jitbit improved efficiency while reducing cost.
Head of Engineering praised feature requests being implemented and called Jitbit the best tracker on the market.
An IT engineer highlighted frequent feature-request responsiveness and overall reliability.
Customer described feeling like a partner with JitBit, not just a vendor, citing responsiveness and helpfulness.
Help Desk software and ticketing system with both SaaS (hosted) and on-premises (self-hosted) options; features include email-first ticketing, AI-powered responses, automation, and extensive integrations.
Organizations seeking an email-centric helpdesk solution capable of handling customer support tickets, IT service management, and integration-heavy workflows for teams ranging from small to enterprise scale.
A versatile, email-first helpdesk with AI enhancements, strong automation, and wide integrations, offered in both cloud and self-hosted formats to fit diverse security and deployment needs.
On-premises/self-hosted deployment option; SaaS availability; API and webhooks for custom integrations; Single Sign-On options (SAML, Active Directory/Azure, Google); mobile apps (iOS/Android); email server compatibility (IMAP, MS Exchange, POP3, SMTP, O365).
SaaS pricing: Freelancer $29/mo, Startup $69/mo, Company $129/mo, Enterprise $249/mo (9 agents; additional $29). Annual pricing available: Freelancer $24.92/mo (billed annually), Startup $58.25/mo, Company $108.25/mo, Enterprise $208.25/mo. Self-hosted perpetual licenses: Small $2199, Medium $3799 (10 agents), Enterprise $6499 (unlimited agents). Includes 1 year of upgrades and support for perpetual licenses; SaaS includes ongoing updates and hosted environment. HIPAA compliance and BAA available on Enterprise (self-hosted).
Based on matching: problems solved, target roles, key features, industries
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