LiveChatĀ®
Business Profile
Core Value Proposition
LiveChatĀ® provides AI-powered live chat software for ecommerce stores and B2B SaaS companies to increase online sales and improve customer satisfaction.
Target Customer
B2B SaaS companies and ecommerce stores
Key Differentiator
AI-powered Copilot inside the app, 200+ integrations (e.g., Shopify, Squarespace, Mailchimp, HubSpot), 24/7 product experts, and AI-powered automation with chatbots
Implementation Timeline
No explicit implementation timeline provided in the content; marketing highlights quick setup and AI automation; offers a 14-day free trial
Pain Points
- 1Need to increase online sales and average order value
- 2Need to improve customer satisfaction and support quality
- 3Need to automate repetitive customer service tasks and scale support
Key Features
- 1Live chat conversations with visitors
- 2AI automation and chatbots (Copilot) to handle routine inquiries
- 3Pre-set messages, product recommendations, and guided purchases
- 4200+ integrations (Shopify, Squarespace, Mailchimp, HubSpot, etc.)
- 5Reporting and analytics (Sales tracker, Agent performance, Campaign conversion, Chat engagement, etc.)
Target Customer Industries
Decision Makers
- 1Digital Project Specialist
- 2Owner
Client Results
- 125% increase in average order value after implementing LiveChat (Sephora case reference)
- 230% increase in customer conversion after implementing LiveChat ( Luxury Estates International case reference)
- 3Can handle up to 1,000 chats daily during peak hours
Competitive Advantages
- 1Copilot AI inside the app for real-time insights and faster responses
- 2Extensive integrations (200+) to connect with other tools
- 324/7 product experts available for assistance
- 4AI-powered automation to reduce repetitive tasks
- 5Clear reporting and analytics to guide decision-making
Key Benefits
Case Studies & Success Stories
Sephora ā Increase in average order value with LiveChat
25% increase in average order value after implementing LiveChat; mentions quick online consultations helped customers finalize purchases
Luxury Estates International ā Conversion uplift with LiveChat
30% increase in customer conversions after implementing LiveChat; notes ability to support property showings and inquiries more efficiently
Additional Product Information
Product Description
LiveChatĀ® is AI-powered live chat software designed for ecommerce stores and B2B SaaS companies to connect with customers, provide real-time support, and drive sales across multiple channels.
Target Market
B2B SaaS companies and ecommerce stores
Unique Value Proposition
AI-powered live chat with Copilot inside the app, 200+ integrations, 24/7 product experts, and a free 14-day trial
Technical Requirements
Web browser; LiveChat App available for Windows, macOS, Android, and iOS
Pricing Model
Starts from $20 monthly; 14-day free trial (no credit card required); Enterprise pricing available by personalized plan
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