myNorthernLightHealth
Business Profile
Core Value Proposition
myNorthernLightHealth provides secure 24/7 access to manage your health, including appointments, prescription refills, secure messaging with your healthcare team, and view/print lab results, medications, and immunizations, with the ability to connect your electronic health record (EHR) with third-party wellness apps.
Target Customer
{"Patients and families using Northern Light Health facilities in Maine","Users seeking online portal access to manage appointments, prescriptions, labs, and health information","Individuals seeking telehealth services"}
Key Differentiator
Integrated health delivery system in Maine with a large network (9 hospitals, 127+ locations) offering a single patient portal and telehealth, plus connections to EHR and third-party wellness apps.
Implementation Timeline
Not specified in the content
Pain Points
- 1Difficulty scheduling and managing healthcare appointments and access to health information online
- 2Need for secure, direct communication with the healthcare team
- 3Desire for quick access to lab results, medications, and immunizations and to connect health data across apps
Key Features
- 1MyNorthernLightHealth patient portal
- 2Appointment management
- 3Prescription refills request
- 4Secure messaging with your healthcare team
- 5View and print lab results, medications, and immunizations
- 6Connect your EHR with third-party wellness apps
- 7Telehealth services
- 8Mobile app availability for Android and iOS
Target Customer Industries
Decision Makers
- 1President and CEO
Client Results
- 1Secure 24/7 access to manage health information and care
- 2Easier management of appointments, prescriptions, and provider communication
- 3Access to lab results, medications, and immunizations through the portal
Competitive Advantages
- 1Large, integrated Maine network with hospitals, home care, and hospice
- 2Telehealth availability and online scheduling
- 3Enrollment-based access via mobile app with cross-app EHR integration
- 4Support resources for price transparency and billing
Key Benefits
Additional Product Information
Product Description
Secure 24/7 online patient portal for managing health, appointments, prescriptions, messaging with care teams, and viewing lab results and immunizations, with the ability to connect the EHR to third-party wellness apps and access telehealth services.
Target Market
Patients and families in Maine who use Northern Light Health services
Unique Value Proposition
An integrated Maine health system delivering seamless digital health management through a single portal and telehealth across a broad network of hospitals and care settings
Technical Requirements
{"Account enrollment required","Mobile app available for Android and iOS","Telehealth support and hours (available Mon-Fri 8:00 am - 4:30 pm; help desk contact 833-217-9640)"}
Pricing Model
Pricing not specified for the portal; price transparency resources exist on the site (No Surprises Act, price transparency)
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