National September 11 Memorial & Museum
Business Profile
Core Value Proposition
[National September 11 Memorial & Museum] provides immersive experiences of the 9/11 story through a combination of museum exhibitions, a public outdoor memorial, artifacts, personal narratives, and expert-led tours.
Target Customer
{"General public and visitors","Students and teachers (educational programs and resources)","Families","9/11 family members, survivors, and rescue & recovery workers","Donors, members, and corporate supporters"}
Key Differentiator
Unique integration of indoor museum exhibits with an outdoor memorial at the World Trade Center site, plus artifacts and personal stories; expert-led tours that cover both Memorial and Museum; multilingual and accessible offerings (audio guides in nine languages including ASL); range of ticketing options and private tour offerings.
Implementation Timeline
Value is delivered during the visit itself (tours lasting 60–90 minutes; museum hours 9 a.m.–7 p.m. on select days; memorial open 8 a.m.–8 p.m.). Tickets can be purchased up to six months in advance; some tours offer expedited entry and have set durations.
Pain Points
- 1Need to understand and connect with the 9/11 story and its ongoing legacy
- 2Desire for guided, expertise-driven interpretation of exhibits and memorial spaces
- 3Logistical planning for a visit (tickets, hours, accessibility, and language options)
Key Features
- 1Expert-led tours (including Museum-only, Memorial-only, and combined Memorial + Museum tours)
- 2Museum exhibitions and outdoor Memorial, including the Survivor Tree and 9/11 Memorial Glade
- 3Tickets with multiple options (Museum Admission, combined tours, family passes, private tours, and attraction packages)
- 4Audio guides available in nine languages including ASL
- 5Educational programs and digital learning resources for students and teachers
- 6Private tours and bilingual/Spanish-language offerings
Target Customer Industries
Client Results
- 1Increased understanding of the 9/11 events, their impact, and ongoing legacy
- 2Personal connection, healing, and opportunities for remembrance and learning
- 3Access to curated artifacts and narratives that contextualize history
Competitive Advantages
- 1Only tour option that includes both Memorial and Museum (Memorial + Museum Tour)
- 2Expedited entry for certain tour packages
- 3Multilingual accessibility (audio guides in nine languages, including ASL)
- 4Free public outdoor Memorial access and varied ticketing options, including family passes and city/attraction passes
- 5Dedicated educational resources and programs for schools and families
Key Benefits
Additional Product Information
Product Description
The National September 11 Memorial & Museum presents the story of 9/11 through media, narratives, and authentic artifacts, honoring those killed and those affected, with an outdoor memorial and a museum of exhibits located at the World Trade Center site in New York City.
Target Market
{"Public visitors seeking historical and memorial experiences","Educational institutions (students and teachers)","Families planning museum visits","Organizations seeking cultural and humanitarian programming"}
Unique Value Proposition
A distinctive combination of a commemorative outdoor memorial and a comprehensive indoor museum, offering expert-guided tours, extensive educational resources, multilingual accessibility, and a range of ticketing options to accommodate diverse visitor needs.
Technical Requirements
Audio guides available (nine languages including ASL); tickets can be purchased in advance (including up to six months ahead for some options); last entry times and tour durations are specified; some tours include expedited museum entry.
Pricing Model
{"museumAdmission":"$24–$36, includes entry to all available exhibitions; tickets can be purchased up to six months in advance","museumAdmissionPlusMuseumTour":"$44–$56, includes museum admission and a 60-minute tour","memorialPlusMuseumTour":"$85, includes access to both Memorial and Museum and museum admission; seasonal availability (March–December)","earlyAccessMuseumTour":"$75, morning tour before public opening; includes museum admission","familyPass":"$106–$125, includes tickets to all exhibitions for a family group (e.g., 4–5 people) with limited savings","NYCAttractionPasses":"New York CityPASS $129–$154; NYC's New York Pass from $164","freeAdmissionNotes":"The Memorial is free and open daily; Museum members may have free admissions; certain groups (e.g., FDNY/NYPD/PAPD with ID, active/retired military with ID) have discounted or complimentary tickets; Free Monday evening tickets available (5:30–7 p.m.)"}
Companies Solving Similar Problems
Based on matching: problems solved, key features, industries
Mindler Career Guidance Platform
Comprehensive career guidance and counselling services using advanced assessments and expert advice to help students discover and plan their ideal career paths.
Y Combinator
Y Combinator helps startups make something people want by providing early-stage funding, mentorship, and a strong network.
HubSpot Customer Platform
HubSpot Customer Platform provides an all-in-one, AI-powered marketing, sales, and customer service software suite.
AI-Powered Software Development Services
Transforming business ideas into intelligent digital products using AI to accelerate development and improve solution quality.
Salesforce with Agentforce (AI CRM platform)
Salesforce provides the #1 AI CRM that combines AI agents, data, and CRM apps on one unified platform to drive customer success.
Dell Technology Solutions
Dell provides technology solutions, services, and support, offering a wide range of products including laptops, desktops, servers, storage, monitors, gaming accessories, and more.
Get More Profiles Like This
Join 2,000+ professionals getting weekly sales intelligence updates from GoAgentic
Ready to Transform Your Sales Pipeline?
Join 500+ sales professionals who've already automated their outreach
Supercharge your Outreach Today
Join innovative businesses using GoAgentic to automate their sales outreach with AI-powered conversations.
Start Your AI Outreach Today
Your competition is already using AI for outreach. Every day you wait is hundreds of missed conversations.
Start Converting More Prospects Today
- Set up in less than 2 minutes
- Cancel anytime during trial
- Full access to all features
- 7-day money-back guarantee
immediately
Full access to all features
(Test with up to 100 conversations)
Cancel anytime • Money-back guarantee