New Relic
Business Profile
Core Value Proposition
New Relic provides an all-in-one observability platform for engineers to monitor, debug, and improve their entire stack.
Target Customer
Engineers, technology leaders, and large to small engineering teams needing full-stack monitoring and observability solutions.
Key Differentiator
New Relic uniquely offers a comprehensive observability platform with over 50 capabilities, transparent usage-based pricing, and integrations with 780+ technologies.
Implementation Timeline
Users can start seeing benefits immediately with the free tier and quickstart installations.
Pain Points
- 1Need for real-time monitoring and debugging across the entire tech stack
- 2Complexity and sprawl of multiple monitoring tools
- 3High costs associated with outages and system downtime
Key Features
- 1Full-stack observability with Transaction 360 for dynamic insights
- 2780+ integrations including cloud providers and application frameworks
- 3Intelligent transaction observability for resolving issues 5x faster
- 4Security features like zero-day vulnerability alerts
- 5Usage-based pricing with no overages or penalties
Target Customer Industries
Decision Makers
- 1Technology Director
- 2VP Engineering
- 3Principal Engineer
- 4CIO
- 5Head of Cloud Ops
Client Results
- 1Reduced mean time to resolution (MTTR) for incidents
- 2Improvement in customer experience through enhanced monitoring
- 3Increased data-driven decision-making capabilities
- 4Significant return on investment from observability tools
Competitive Advantages
- 1Transparent and flexible pricing model
- 2Extensive integrations with major cloud providers and frameworks
- 3Comprehensive observability capabilities in a single platform
- 4Proactive anomaly detection and security management
Key Benefits
Case Studies & Success Stories
Vault Health
Achieved a 15-minute MTTR and improved customer experience with New Relic.
WIX
Adopted a data-driven culture with New Relic's comprehensive observability tools.
Tokopedia
Achieved end-to-end observability of its platform, especially the mobile app.
Additional Product Information
Product Description
New Relic is an all-in-one observability platform that helps engineers monitor, debug, and improve their entire tech stack.
Target Market
Organizations of all sizes seeking comprehensive observability solutions, particularly those in retail, healthcare, media, and public sectors.
Unique Value Proposition
New Relic offers an extensive and integrated suite of observability tools with a flexible pricing model that only charges for actual usage.
Technical Requirements
Supports integration with major cloud platforms and application frameworks.
Pricing Model
Usage-based pricing with a generous free tier offering 100GB/month of data ingest and access to 30+ capabilities.
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