OpenText
Business Profile
Core Value Proposition
OpenText provides secure information management for AI.
Target Customer
Enterprise IT leaders and decision-makers (CIOs, CTOs, IT Directors, IT Managers, Security/Risk professionals, cloud and data transformation leaders) in large organizations seeking AI-ready information management.
Key Differentiator
AI-ready, governed information management with built-in security and compliance, plus sovereign cloud options and an AI-focused family of solutions (Aviator) that connect data across environments and accelerate AI-enabled workflows.
Implementation Timeline
Value can be realized quickly in some cases (e.g., 2 days to release new capabilities; 50% faster revalidation), with annualized cost savings and performance improvements measured over weeks to months depending on deployment and use case.
Pain Points
- 1Data silos and fragmented information across the enterprise hindering collaboration and increasing risk
- 2Ensuring security, privacy, and regulatory/compliance requirements across data lifecycles
- 3Difficulty enabling AI with trusted, governed data and AI governance guardrails
Key Features
- 1Unify and connect data across the enterprise to eliminate silos
- 2AI-ready information with built-in governance, security, and compliance
- 3Aviator AI family (AI assistants and AI-driven capabilities across products) to accelerate decision-making and automation
- 4Flexible deployment options (sovereign/private cloud, on-premises, public cloud) for local control and global scale
- 5Industry-leading integration capabilities and B2B networking (e.g., OpenText Business Network) to connect data and processes across ecosystems
Target Customer Industries
Decision Makers
- 1Technical Staff
- 2Senior Analyst
- 3Senior Technology Officer
- 4IT Director
- 5Project Manager
- 6IT Director of Global Service Management
Client Results
- 1Verizon: access revalidation process 50% faster after integration
- 2DIRECTV Latin America: access revalidation at least 50% faster
- 3BMO Harris Bank: saved $5 million per year in licensing, infrastructure, and ongoing support costs
- 4The Consortium Clemenger: can release new capabilities to clients ~95% faster (about 2 days)
- 5World Vision: Net Promoter Score improved by 15 points, survey responses more than doubled, 31% faster issue resolution
- 6Cooper Standard: could locate data from 20 years ago to answer warranty questions
Competitive Advantages
- 1Strong governance and security embedded in information management for AI
- 2AI-enabled capabilities via Aviator AI across multiple OpenText product lines
- 3Sovereign AI and Sovereign Cloud options for regional trust and compliance
- 4Extensive deployment flexibility (private cloud, public cloud, on-premises, etc.)
- 5Large, global customer footprint including many top-performing enterprises
Key Benefits
Case Studies & Success Stories
Verizon improves access revalidation with OpenText and NetIQ
Integrated systems to automate access revalidation, achieving at least 50% faster processing time.
DIRECTV Latin America accelerates GRC access revalidation
Automation and integration efforts led to at least 50% faster access revalidation processes.
BMO Harris Bank reduces licensing and infrastructure costs
Reported annual savings of about $5 million due to ongoing reductions.
The Consortium Clemenger speeds client releases
With OpenText Business Network Cloud Enterprise, capable of delivering new features to clients in ~2 days, ~95% faster.
World Vision improves service and customer metrics
Net Promoter Score increased by 15 points; survey responses more than doubled; 31% faster issue resolution.
Cooper Standard locates legacy data for warranties
Could locate data from 20 years ago to answer warranty questions.
Additional Product Information
Product Description
OpenText delivers secure information management to unify data, enable AI-ready information, and govern data across the enterprise with built-in security and compliance; supports AI initiatives via Aviator AI and a broad set of solutions.
Target Market
Global enterprises requiring secure, AI-ready information management across data silos and business processes; organizations needing governance, risk management, and AI-enabled workflows.
Unique Value Proposition
Secure, AI-ready information management at scale with governance, compliance, and sovereign cloud options, enabling trusted AI across data and processes for global enterprises.
Technical Requirements
Deployment options include sovereign/private cloud, on-premises, and public cloud; supports AI-focused capabilities (Aviator AI) and B2B networking; integrates with SAP, Microsoft 365, Salesforce, and other ecosystems via Content, Network, and API offerings.
Pricing Model
Not disclosed in the provided content
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