Phoenix Sky Harbor International Airport
Business Profile
Core Value Proposition
Phoenix Sky Harbor International Airport provides travelers and airlines with comprehensive information, services, and access to flights, parking, ground transportation, and amenities via its official website.
Target Customer
Travelers/passengers using PHX; Airlines operating at PHX; Ground transportation providers; Visitors seeking parking, shopping, dining, and airport services; City of Phoenix Aviation Department and partner organizations.
Key Differentiator
Branding as 'America’s Friendliest Airport' with strong accessibility and inclusive services, including PHX Sky Train accessibility, the Sensory Room, Aira visual interpreting service, TSA Cares support, and ADA-compliant facilities.
Implementation Timeline
Not specified
Pain Points
- 1Finding real-time flight status and gate information
- 2Locating parking options and understanding rates/directions
- 3Accessing accessibility services and accommodations for travelers with disabilities
Key Features
- 1Flight status/arrivals-departures search and notifications
- 2Parking reservations and information (Rates, Directions, Availability)
- 3Interactive maps and terminal directions
- 4PHX Sky Train accessibility and connections to Valley Metro Rail
- 5Accessibility services (wheelchairs, TSA Cares, Aira visual interpreting, ADA resources)
Target Customer Industries
Decision Makers
- 1Passenger Support Specialist (PSS)
- 2ADA Liaison
Client Results
- 1Improved traveler information access and wayfinding
- 2Streamlined parking and ground transportation experiences
- 3Enhanced accessibility and inclusive airport experience
Competitive Advantages
- 1Integrated accessibility programs (ADA compliance, TSA Cares, Aira) for travelers needing extra assistance
- 2Fully accessible PHX Sky Train connecting terminals to public transit
- 3Wide range of amenities and services (100+ restaurants, shops, and services) with real-time flight updates
Key Benefits
Additional Product Information
Product Description
The official airport site offering information on flights, parking, services, shopping, dining, and ground transportation, including accessibility resources and flight notifications.
Target Market
Travelers and airlines using Phoenix Sky Harbor, plus partners, visitors, and city stakeholders
Unique Value Proposition
A comprehensive, traveler- and accessibility-focused airport experience with extensive amenities, real-time information, and integrated transit connections.
Technical Requirements
Not specified
Pricing Model
Not specified
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